Field Installer/Service Technician

FloWater; Ontario (CA); On-site; CAD 46,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Job summary

FloWater is hiring a full-time Field Service Technician to install and service Refill Stations across customer sites in Ontario, CA. You will perform 70% fieldwork and 30% warehouse tasks in refurbishment, handling water purification equipment and related appliances.

The role requires at least 3 years of hands-on field maintenance, strong communication, and excellent organizational skills. A valid US driver’s license and ability to lift 50+ pounds are needed, with a competitive hourly wage.

Qualifications

• At least 3 years of field maintenance experience including installation and servicing water filtration systems, coffee makers, or appliances.
• Comfortable performing individual field tasks and maintaining strong customer service.
• Highly organized, motivated and able to demonstrate excellent customer service skills.

Responsibilities

• 70% field work; 30% warehouse work in Refurb department.
• Install new Refill Stations, perform filter changes and repairs at customer sites.
• Conduct general service maintenance and cleaning of Refill Stations.
• Troubleshoot and resolve issues with water purification systems and related equipment.
• Maintain a fast-paced, high-quality work ethic to ensure customer satisfaction.
• Must accommodate daily schedule changes and occasional weekend work.
• Lift up to 50 pounds and move heavier loads with a dolly.

Skills

Field maintenance

Customer service

Strong communicator

Organized

Independent worker

Job description

At FloWater, we believe everyone deserves access to clean drinking water they can trust and love. So we set out to restore America’s drinking water and bring people back to the tap.

Since 2013, we have been transforming the way the world drinks water by turning ordinary tap into great tasting, purified, mineral enhanced water and delivering epic hydration experiences through our Refill Stations. Today, more than 12,000 Refill Stations across the United States hydrate millions of people every year inside some of the world’s biggest and coolest brands in fitness, hospitality, education, and beyond. We are not just another water company. We are building the most loved water brand in the country and redefining what people expect from drinking water.

We scale fast. We think big. We care deeply about taste, trust, and experience, and we hold a high bar for ourselves and each other. If you want to help rebuild trust in drinking water, work with iconic brands, and be part of a team that moves quickly and builds boldly, you are in the right place.

FloWater is committed to building an inclusive workplace where everyone feels respected, supported, and empowered to do their best work. FloWater provides equal employment opportunities to all employees and applicants and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, veteran status, genetic information, disability, or any other protected status.

Our Commitment

FloWater believes we can perform at our best when we are able to be our authentic selves. We strive to create a culture that celebrates our differences and supports diversity, creating an equitable and inclusive workplace for all. FloWater does not discriminate and provides equal employment opportunities to all employees and applicants regardless of race, religion, color, national origin, gender, sexual orientation, gender orientation/expression, age, marital status, pregnancy, veteran status, genetic information, or disability.

Great Candidates

You will have at least 3 years of field maintenance experience; installing and servicing water filtration systems, coffee makers, or appliances. You feel comfortable with individual field tasks and are a strong communicator. You’re highly organized and motivated and display excellent customer service skills.

Responsibilities and Role

• 70% field work; 30% warehouse work in Refurb department
• Installation of new Refill Stations, filter changes, and repairs at customer sites
• General service maintenance and cleaning of Refill Stations
• Troubleshooting and resolving issues with machines
• Fast-paced high-quality work ethic to ensure customer satisfaction
• Must have flexibility with time–daily schedule changes are possible and some occasional weekend work
• 1-3 years of hands-on repair and maintenance experience with small equipment or appliances
• Must be able to lift 50 pounds or more and be able to move heavier loads on a dolly (125 pounds)
• Must have the ability to keep company vehicle in a safe location at home
• Must have a valid U.S. driver's license and a clean driving record
• Experience working with water purification systems, and coffee or ice machines is a plus
• Ability to work independently and occasionally with others
• Detail-oriented and strong organizational skills
• Ability to hustle and have a sense of urgency
• Customer service oriented

Compensation

This is a full-time position located in Ontario, CA with a competitive hourly wage ($24.00 - $26.00 / hour depending on experience), comprehensive benefits package (medical, dental, vision, F.S.A., 401(k)), partially paid parental leave policy, and Paid Time Off.