Field Installer/Service Technician

FloWater, Inc.; New York, Northern (NY, KY); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

401(k)

Parental leave

Paid time off

Job summary

FloWater, Inc. is seeking a Field Maintenance Technician for an on-site role in Ontario, CA. You will install and service Refill Stations, perform filter changes, and handle repairs at customer sites, combining hands-on work with responsive service.

You will travel to sites, communicate clearly with customers, and keep accurate records. The role emphasizes organization, urgency, and delivering high-quality, timely hydration solutions.

Qualifications

• 3+ years of field maintenance experience (installing and servicing water filtration systems, coffee makers, or appliances).
• Strong communication skills and highly organized with excellent customer service.

Responsibilities

• 70% field work; 30% warehouse work in Refurb department
• Installation of new Refill Stations, filter changes, and repairs at customer sites
• General service maintenance and cleaning of Refill Stations
• Troubleshooting and resolving issues with machines
• Fast-paced high-quality work ethic to ensure customer satisfaction
• Must have flexibility with time—daily schedule changes and some occasional weekend work
• 1-3 years of hands-on repair and maintenance experience with small equipment or appliances
• Must be able to lift 50 pounds or more and move heavier loads on a dolly (125 pounds)
• Must have the ability to keep company vehicle in a safe location at home
• Must have a valid U.S. driver's license and a clean driving record
• Experience working with water purification systems, and coffee or ice machines is a plus
• Ability to work independently and occasionally with others
• Detail-oriented and strong organizational skills
• Ability to hustle and have a sense of urgency
• Customer service oriented

Skills

Field maintenance

Installation/repair

Communication

Organization

Customer service

Tools

Water filtration equipment

Job description

At FloWater, we believe everyone deserves access to clean drinking water they can trust and love. So we set out to restore America’s drinking water and bring people back to the tap.

Since 2013, we have been transforming the way the world drinks water by turning ordinary tap into great tasting, purified, mineral enhanced water and delivering epic hydration experiences through our Refill Stations. Today, more than 12,000 Refill Stations across the United States hydrate millions of people every year inside some of the world’s biggest and coolest brands in fitness, hospitality, education, and beyond. We are not just another water company. We are building the most loved water brand in the country and redefining what people expect from drinking water.

We scale fast. We think big. We care deeply about taste, trust, and experience, and we hold a high bar for ourselves and each other. If you want to help rebuild trust in drinking water, work with iconic brands, and be part of a team that moves quickly and builds boldly, you are in the right place.

FloWater is committed to building an inclusive workplace where everyone feels respected, supported, and empowered to do their best work. FloWater provides equal employment opportunities to all employees and applicants and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, veteran status, genetic information, disability, or any other protected status.

Our Commitment:

FloWater believes we can perform at our best when we are able to be our authentic selves. We strive to create a culture that celebrates our differences and supports diversity, creating an equitable and inclusive workplace for all. FloWater does not discriminate and provides equal employment opportunities to all employees and applicants regardless of race, religion, color, national origin, gender, sexual orientation, gender orientation/expression, age, marital status, pregnancy, veteran status, genetic information, or disability.

Great Candidates

You will have at least 3 years of field maintenance experience; installing and servicing water filtration systems, coffee makers, or appliances. You feel comfortable with individual field tasks and are a strong communicator. You’re highly organized and motivated and display excellent customer service skills.

Responsibilities and Role

• 70% field work; 30% warehouse work in Refurb department
• Installation of new Refill Stations, filter changes, and repairs at customer sites
• General service maintenance and cleaning of Refill Stations
• Troubleshooting and resolving issues with machines
• Fast-paced high-quality work ethic to ensure customer satisfaction
• Must have flexibility with time–daily schedule changes are possible and some occasional weekend work
• 1-3 years of hands-on repair and maintenance experience with small equipment or appliances
• Must be able to lift 50 pounds or more and be able to move heavier loads on a dolly (125 pounds)
• Must have the ability to keep company vehicle in a safe location at home
• Must have a valid U.S. driver's license and a clean driving record
• Experience working with water purification systems, and coffee or ice machines is a plus
• Ability to work independently and occasionally with others
• Detail-oriented and strong organizational skills
• Ability to hustle and have a sense of urgency
• Customer service oriented

Compensation

This is a full-time position located in Ontario, CA with a competitive hourly wage ($24.00 - $26.00 / hour depending on experience), comprehensive benefits package (medical, dental, vision, F.S.A., 401(k)), partially paid parental leave policy, and Paid Time Off.