Field Implementation Manager

Rehrig Pacific Company, Inc.; Erie (Erie County); On-site; USD 90,000 - 130,000; Full time

Job summary

Rehrig Pacific Company, Inc. seeks a field-focused Implementation Lead to drive customer deployments of Vision software and hardware. You will own go-live readiness, coordinate site activities, and ensure alignment with contracted scope and timelines.

You will train users, enable adoption, and collaborate with Sales, Solutions Engineering, and Support to resolve issues and improve deployment quality. Travel by air ~50% is required.

Qualifications

• Bachelor’s degree preferred, or equivalent relevant work experience in engineering, development, or technical sales.
• Demonstrated project/implementation management experience in customer-facing environments.
• Strong analytical, communication, and facilitation skills; comfortable leading training for groups with varied backgrounds.
• Technical aptitude with RFID, GPS, barcode, mobile/web applications, and databases.
• Willingness to travel by airplane approximately 50% of the time.
• Ability to work independently while meeting shared delivery commitments and escalating issues appropriately.

Responsibilities

• Execute implementation plans for Vision software and hardware that deliver a complete go-live aligned to contracted scope, timeline, and customer readiness.
• Coordinate site readiness, installation activities, and customer scheduling to ensure safe, efficient field execution and minimal disruption to customer operations.
• Identify and elevate deployment risks (technical, operational, timeline, stakeholder) to the appropriate owner to prevent customer impact.
• Deliver role-based training and enablement that equips customer users to use Vision at go-live and through initial stabilization.
• Drive early adoption by reinforcing standard workflows, addressing usage barriers, and completing defined post-go-live check-ins.
• Transition customers to the appropriate ongoing support pathway after stabilization.
• Capture and synthesize customer feedback and field learnings into clear recommendations for improvements and route to the correct team.
• Collaborate with cross-functional partners to ensure consistent delivery standards and customer communication.
• Create, maintain, and improve implementation tools and documentation to improve repeatability and quality.
• Maintain accurate implementation plans, task completion, and customer status updates in standard planning tools to support forecasting and resource planning.
• Produce customer-facing self-service content to improve adoption and reduce avoidable support needs.

Skills

Project/Implementation management

Analytical skills

Communication & facilitation

RFID

GPS

Barcode

Mobile apps

Web apps

Databases

Education

Bachelor’s degree or equivalent experience

Tools

Team Planner

Job description

Career Opportunities with Rehrig Pacific Company

A great place to work.

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Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers. We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

The purpose of this role is to execute successful customer deployments of Rehrig Pacific’s Vision technology solutions by owning the in-field delivery of implementation plans, installation readiness, and end-user enablement. This role is accountable for driving on-time, high-quality go-lives and for enabling customer adoption through training, change enablement, and post-deployment check-ins within the defined implementation scope. The role partners closely with Sales, Solutions Engineering, Technical Support, Category, and Development to ensure deployments reflect product intent and customer requirements—while using structured escalation to resolve risks that could impact customer experience.

Areas of Accountabilities

Implementation Planning & Field Execution

• Execute implementation plans for Vision software and hardware that deliver a complete go-live aligned to contracted scope, timeline, and customer readiness.
• Coordinate site readiness, installation activities, and customer scheduling to ensure safe, efficient field execution and minimal disruption to customer operations.
• Identify and elevate deployment risks (technical, operational, timeline, stakeholder) to the appropriate owner (Sales, Technical Support, Solutions Engineering, or Product) to prevent customer impact.

Customer Enablement & Adoption (Within Implementation Scope)

• Deliver role-based training and enablement that equips customer users and leaders to use Vision effectively at go-live and through initial stabilization.
• Drive early adoption by reinforcing standard workflows, addressing usage barriers, and completing defined post-go-live check-ins.
• Transition customers to the appropriate ongoing support pathway after stabilization (Support Services / Technical Support), ensuring clear hand-offs and documented customer context.

Customer Feedback Capture & Internal Coordination

• Capture and synthesize customer feedback and field learnings into clear recommendations for improvements (process, training, documentation, product defects) and route to the correct team.
• Collaborate with cross-functional partners (Technical Support, Solutions Engineering, Sales, Category, Development) to ensure consistent delivery standards and customer communication.

Operational Discipline & Documentation

• Create, maintain, and improve implementation tools and documentation (questionnaires, checklists, internal guides, training materials) to improve repeatability and quality.
• Maintain accurate implementation plans, task completion, and customer status updates in standard planning tools (e.g., Team Planner) to support forecasting and resource planning.
• Produce customer-facing self-service content (e.g., product overviews, “how-to” materials) as part of improving adoption and reducing avoidable support needs.

Knowledge, Skills, and Experience

• Bachelor’s degree preferred, or equivalent relevant work experience in engineering, development, or technical sales.
• Demonstrated project/implementation management experience in customer-facing environments.
• Strong analytical, communication, and facilitation skills; comfortable leading training for groups with varied backgrounds.
• Technical aptitude with RFID, GPS, barcode, mobile/web applications, and databases.
• Ability to work independently while meeting shared delivery commitments and escalating issues appropriately.
• May require lifting/moving product and hardware (pallets, crates, RFID hardware) during installation activities.
• Willingness to travel by airplane approximately 50% of the time.

Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry leaders. We provide end-to-end solutions including returnable plastic products, delivery lifts and sleds, technology to track those assets, and a service team to ensure their longevity. Our team is dedicated to the values, mission, and unique culture within our organization that celebrates our people. We believe in fostering an environment where employees can be their authentic selves and know that they are viewed as integral members of the Rehrig Pacific Family.