Field Implementation Manager

Toro TMS; Chicago (IL); Remote; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Unlimited PTO

401(k) policy managed by Empower

Job summary

A growth-stage startup in logistics is seeking a Field Implementation Manager to lead the deployment of their transportation management platform at client sites. This role involves working hands-on with clients, delivering training, and managing project implementations to ensure seamless transitions from legacy systems. Ideal candidates will have 2-5 years of relevant experience and strong communication skills, and must be willing to travel up to 70%. The position includes benefits like comprehensive health coverage and unlimited PTO.

Qualifications

• 2-5 years of experience in a client-facing role, warehousing, logistics or field-based SaaS implementation.
• Strong project management and client-facing communication skills.
• Willingness to travel and work hands-on with clients.

Responsibilities

• Lead onsite implementations of Toro's platform at bulk trucking terminals, dispatch centers, and warehouses.
• Deliver hands-on training to dispatchers, drivers, and logistics managers.
• Troubleshoot issues in real time and adapt implementation plans to meet site-specific needs.

Skills

Project management

Client-facing communication

Problem solving

Comfort with dynamic environments

Job description

3 days ago Be among the first 25 applicants

Location: Remote - must be located near major airport due to client travel

Type: Full-time

About Toro TMS

We are Toro TMS, a growth‑stage startup working to build the modern operating system for trucking. Our focus is squarely on building the best‑in‑class, end‑to‑end transportation management software (TMS) for bulk commodity haulers.

The Role

As Field Implementation Manager, you'll be the face of Toro during one of the most critical moments in our client journey: going live. You'll lead the deployment of our TMS platform at customer sites, ensuring a smooth transition from legacy systems to Toro's modern, user‑friendly solution. This role blends project management, client training, and real‑time problem solving all with a people‑first mindset.

What You'll Do

• Lead onsite implementations of Toro's platform at bulk trucking terminals, dispatch centers, and warehouses.
• Partner with Sales, Engineering, Product and Operations to translate client goals into actionable rollout plans.
• Deliver hands‑on training to dispatchers, drivers, and logistics managers, making tech feel approachable and useful.
• Troubleshoot issues in real time and adapt implementation plans to meet site‑specific needs.
• Travel to client sites (up to 70%).

What You Bring

• 2‑5 years of experience in a client‑facing role, warehousing, logistics or field‑based SaaS implementation.
• Strong project management and client‑facing communication skills.
• Comfort with dynamic environments and a knack for simplifying complex systems.
• Empathy for frontline users and a bias toward action.
• Willingness to travel and work hands‑on with clients.

Why Toro

• Be part of a mission‑driven team reshaping an essential industry.
• A culture that values clarity, warmth, and continuous improvement.
• Comprehensive medical, dental, and vision coverage.
• Unlimited PTO.
• 401(k) policy managed by Empower.

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