Field Engineering Specialist - Central Washington

F. Hoffmann-La Roche AG; Indianapolis (IN); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Roche is seeking a Field Engineering Specialist to travel within the assigned territory for on-site repair and installation of Roche products, delivering technical service to laboratory customers in a fast-paced environment.

The role involves diagnosing mechanical, hardware, software and system failures, documenting activities, and contributing to quality improvements while maximizing customer satisfaction.

Qualifications

• High school diploma and 2 years of technical school or equivalent training.
• 5 years progressive experience repairing or servicing hardware/software.
• Bachelor's degree with 1–2 years of related experience acceptable.
• Travel, including overnight stays, is required and certification per policy is mandatory.

Responsibilities

• Travel and perform on-site repair and installation for Roche products.
• Provide technical support to laboratory customers in the territory.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities and contribute to quality improvements; maximize customer satisfaction.

Skills

Field service

Technical repair

Travel readiness

Customer service

Electronics knowledge

Education

High school diploma

Technical training

Bachelor's degree (optional)

Tools

Diagnostics tools

Networking basics

On-site installation

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position The Opportunity

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines. You will offer valuable service to laboratory customers in your assigned territory. The role involves routine technical support, on-site service, repair, and installation of Roche products. You will serve as a customer contact for technical and service-related issues and perform preventative maintenance. The position requires diagnosing and resolving mechanical, hardware, software, and system failures. You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Who You Are

High school diploma and 2 years of technical school or equivalent military training or work experience are required. 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice. Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory. The ability to travel, including overnight travel, is a requirement for this role.

Preferred Qualifications

8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required. Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry. The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Relocation benefits are not available for this job posting. This is a field-based role that requires daily travel and up to 60% overnight travel. Our ideal candidate would reside in Central Washington State. The expected salary range for this position based on the primary location of Washington is $71,100 and $132,000 of hiring range. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

We believe it's urgent to deliver medical solutions right now - even as we develop innovations for the future. We are passionate about transforming patients' lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.