Field Engineering Specialist - Birmingham, AL

F. Hoffmann-La Roche AG; Indianapolis (IN); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Relocation not available

Benefits package

Job summary

Roche is seeking a Field Engineering Specialist to repair and service Roche products on-site in the Birmingham, AL area. You will diagnose failures, perform preventative maintenance, and act as a primary customer contact for technical issues.

The role requires 5+ years of progressive experience or a relevant engineering degree with post-degree experience, and willingness to travel up to 25%.

Qualifications

• Experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• Relevant engineering degree with progressive repair/servicing experience.

Responsibilities

• Showcase your expertise in technical repair for Roche assigned product lines.
• Offer valuable service to laboratory customers in your assigned territory.
• Provide routine technical support, on-site service and repair of Roche products.
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
• This field-based role requires up to 25% overnight travel.
• This person will support Birmingham, AL (Ideal candidate to live in Birmingham, AL).

Skills

Technical repair

On-site service

Customer support

Preventive maintenance

Diagnostics

Education

Bachelor's degree in engineering

High school diploma

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. This role offers the opportunity to support our Donor Screening business, which plays a critical role in detecting antibodies and antigens to aid in diagnosing infections, ensuring blood safety, and monitoring immune responses. The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will:

Responsibilities

• Showcase your expertise in technical repair for Roche assigned product lines.
• Offer valuable service to laboratory customers in your assigned territory.
• Provide routine technical support, on-site service and repair of Roche products.
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
• This field-based role requires up to 25% overnight travel.
• This person will support Birmingham, AL (Ideal candidate to live in Birmingham, AL).

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking.
• Successfully training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel, is required.
• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Salary

• The expected salary range for this position based on the primary location of Alabama is 71,100.00 - 132,000.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
• A discretionary annual bonus may be available based on individual and Company performance.

Benefits

• Relocation benefits are not available for this job posting.
• This position also qualifies for the benefits detailed at the link provided below.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.