Field Engineering Specialist

ABB Schweiz AG; United States; Remote; USD 57,000 - 107,000; Full time

Job summary

A leading company is seeking a Field Engineering Specialist to provide exceptional service and support in the Motion division. This remote role involves collaborating with customers, diagnosing technical issues, and ensuring quality service. Candidates should have relevant experience and a strong technical background. The position requires travel and offers competitive salary and benefits.

Qualifications

• 3 years of relevant experience with Associate degree or 5 years with high school diploma.
• Experience in installing, testing, and troubleshooting AC/DC drive systems.

Responsibilities

• Execute service work according to ABB quality and safety guidelines.
• Collaborate with customers to identify operational improvements.
• Act as a trainer for field service associates.

Skills

Communication

Technical Support

Problem Solving

Education

Associate degree

High school diploma/GED

Bachelor’s degree in engineering

Job description

Field Engineering Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will execute service work according to work instructions, ABB quality, and safety guidelines. You will deliver quality customer service by planning and executing service tasks aligned with customer orders and expectations. You will demonstrate your expertise by ensuring customer retention through effective communication of service work timelines and expectations. The work model is remote, contributing to the Motion division in the US. Your main responsibilities include:

1. Collaborating with on-site customers to identify opportunities for operational improvements and pain point elimination.
2. Performing field service tasks, diagnosing technical issues, and conducting analyses through remote or on-site activities for certified service categories and products.
3. Preparing material lists for service activities and ensuring all materials, parts, and equipment are available and of suitable quality.
4. Acting as a trainer for field service associates and customers when needed.

Qualifications for the role

• Associate degree with 3 years of relevant experience, or high school diploma/GED with 5 years of relevant experience, or 5 years of military education/experience. A bachelor’s degree in engineering or a technical field with 1 year of relevant experience is preferred but not required.
• Experience in installing, testing, repairing, or troubleshooting AC/DC drive systems and controls.
• Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals, and specifications.
• Willingness to travel up to 80% and maintain a valid driver’s license.
• Availability to provide technical support during evenings and weekends on a rotating schedule.
• Work environment involves working near moving mechanical parts, in high or precarious places, outdoors, and exposure to extreme heat, electrical shocks, and vibrations. The noise level is usually moderate but can be loud at times. Physical activities include talking, hearing, standing, walking, sitting, manipulating tools, reaching, climbing, and crouching.
• Must have valid work authorization for employment in the United States.

More about us

We value diversity and encourage applications from candidates of different backgrounds. Apply today to advance your career with ABB. Visit www.abb.com to learn more about our solutions worldwide. #MyABBStory We look forward to your application. For more information on your rights as an applicant, visit the EEOC website. ABB is an Equal Employment Opportunity and Affirmative Action employer supporting protected Veterans and Individuals with Disabilities. Qualified applicants will be considered regardless of sex, marital status, citizenship, age, race, ethnicity, religion, national origin, pregnancy, disability, veteran status, or other protected characteristics. For accommodations or to review our plan, contact ABB HR. The expected salary range is $57,400 to $106,600 annually, plus overtime.