Field Engineer III (Seattle)

Northwest Open Access Network; Seattle (WA); A distancia; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

NoaNet, a nonprofit wholesale telecommunications provider, seeks a Field Engineer III to support the Network Operations Center and field teams. This role is remote but located in the Seattle, WA area, focusing on network engineering, order fulfilment, and project delivery.

You will collaborate with NOC, Sales and OFT to design, install and verify services, manage customer orders, and produce detailed technical documentation. CJIS clearance is required for access to sensitive information.

Formación

• Field Engineer III responsibilities include technical engineering and project management to support NoaNet customers.
• FEs operate within defined geographic areas, coordinating with NOC, Sales and OFT to meet customer needs.
• Role involves order fulfilment, service design and configuration, installation, testing and documentation.

Responsabilidades

• Provide field engineering support across wireless, optical, internet and broadband technologies.
• Engineer services, complete orders, and coordinate customer communication within tight milestones.
• Prepare technical and operational documents for customers and internal departments.

Descripción del empleo

Job Title: Field Engineer III

Department: Service Management Office > Network Operation Center

Reports to: Field Engineering Manager

Location: Remote, but located in the Seattle, WA area

Overview - About NoaNet

NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in the Spokane, Washington area. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. NoaNet's members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000. Learn more about NoaNet at https://noanet.net/.

CJIS Clearance Required: Yes

Career Overview

• Field Engineers (FE) use their technical expertise and project management skills to provide critical network support to NoaNet customers. Doing so requires the application of a range of services and engineering solutions involving different modes of communication and information transfer, such as wireless telephony services, radio and satellite communications, optical, internet and broadband technologies.
• Field Engineers are assigned a specific geographic area and are responsible for all order fulfilments therein. FEs work both independently and in concert with the NOC, Sales and OFT departments to meet customer needs. FEs use their own knowledge, experience, technical know-how and independent judgement to answer and resolve customer inquiries, engineer services, complete orders, facilitate and implement solutions. FE's provide a range of services and solutions to internal stakeholders, customers and network providers.
• Most FE work is carried out on an order/project basis with tight deadlines and well-defined milestones for delivering project objectives. FEs manage all aspects of service delivery including customer coordination and planning, service design and configuration, hardware installation, testing, performance verification and CSM (Customer Service Management). FEs also prepare detailed technical and operational documents to be utilized by the customer and/or other departments.

Responsibilities

• Available