Field Engineer II

Automatic Data Processing, Inc.; Memphis (TN); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Gas card

Paid training

40 hours guaranteed

Drug-free workplace

Résumé du poste

Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician to cover the Memphis area. The role involves installation and maintenance of networking hardware, routers, switches, telephony equipment, and retail technology systems, with travel to customer sites as needed.

You will work primarily Monday–Friday with opportunities for overtime and after-hours callouts.

Qualifications

• Familiarity with networking hardware and topologies.
• Hands-on support for VOIP, PBX, and related equipment.
• Ability to install and troubleshoot desktop/server hardware.

Responsabilités

• Install and maintain routers, switches, and wireless access points.
• Install telephony equipment and circuits for customers.
• Support retail tech systems (POS, signage, video surveillance).
• Run cabling and structured wiring; site surveys and audits.
• Maintain vehicle, tools, and inventory per standards.
• Submit job documents accurately and on time.
• Travel to customer sites and work with SLAs.

Connaissances

Networking basics

Cisco CLI

VOIP knowledge

Desktop hardware

Cable termination

Power tools

Documentation

MS Office

Travel ready

On-call readiness

Driver's license

Formation

Associate degree in IT

IT certifications: CompTIA, Cisco, Cabling, PBX

Outils

Cisco hardware

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Memphis TN, Memphis, TN, US

Data Center & Route Switch Field Service Technician :

Benefits :

• This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training.
• Paid training including Router, Switch, Rack and Stack and Structured Cabling among other topics.
• Acute technicians are guaranteed forty (40) hours of pay per week even if not dispatched for forty hours.
• Acuative is a drug free workplace.

If you are technical, Acuative is willing to invest in you for this role.

This position requires a person willing to go to new places. Tickets can be assigned four or more hours away to provide installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware.

To be eligible for this role you must have a clear driver’s license (no more than 4 points), have the Covid-19 vaccination, and willing to work mostly M-F with opportunity for overtime and call out pay after hours. This position often works alone, and qualified applicants must be able to lift up to fifty pounds above head and climb a ladder.

Selected candidates are given paid training and support as needed for every job they are routed to.

Overview :

Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware.

Primary Duties and Responsibilities :

The position involves a variety of tasks including but not limited to:

• Installation and maintenance of networking hardware including routers, switches, and WAP’s.
• Installation and maintenance of telephony equipment and circuits.
• Installation and support of retail technology systems - POS, Digital Signage, and Video Surveillance Systems.
• Circuit extensions and structured cabling.
• Site surveys and site audits.
• Installation of LEO (Low Earth Orbit) satellite receivers, cables and hardware.
• Installation of Fixed Wireless Antennas, cables and hardware.
• Accurate and timely submission of all job-related documents and deliverables.
• Maintain company vehicle, inventory, and tools to departmental standards.

Preferred Qualifications :

Candidates should possess many of the following KSAs:

• Working knowledge of networking hardware and topologies.
• Familiarity with Cisco networking products and interfacing through Cisco CLI.
• Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support.
• Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers.
• Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment.
• Ability to provide configuration support for a variety of technology platforms through console and remote applications.
• Experience with LEC circuit identification and extensions.
• Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments.
• Ability to operate basic power tools - drills, saws, etc.
• Work on ladders and lifts where required.
• Working knowledge of Microsoft Office applications (Excel & Word).
• Ability to follow detailed job documents.
• Must be willing to travel as needed to meet customer SLAs.
• On-call, after hours, and weekend work may be required.
• Must possess a valid drivers’ license with good driving record.
• Experience installing LEO Satellite (such as Starlink) and/or Fixed Wireless antennas.

Education & Certifications :

• Associates degree in Information Technology or equivalent experience.
• CompTIA, Cisco, Cabling, and PBX system certifications a plus!
• Selected candidates will be required to attend a hardware and cabling training course at our Global Technology Center in Strongsville, OH.