Field Engineer

CaptiveAire Systems, Inc.; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Disability & life insurance

401k with employer match

Paid holidays

Paid time off (PTO)

Flexible spending account (FSA)

Relocation assistance

Job summary

CaptiveAire Systems, Inc. in Dallas is seeking a Field Engineer to support our sales team with construction management and after-sales field service. This role blends field work at customer sites with office tasks, requiring frequent travel within the territory.

You will train under a mentor to master CaptiveAire products, troubleshooting methods, and application engineering processes. We provide extensive training and a clear path toward professional licensure, plus relocation assistance and a

Qualifications

• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred.
• Hands-on internship/co-op experience is preferred.
• FE Exam completion within 6 months of employment for engineering graduates.
• Must be able to travel for training.

Responsibilities

• A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required).
• Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Maintain expert level knowledge of all CaptiveAire products.
• Work closely with engineering, service, local sales teams and customers to help find best outcomes on installed jobs.
• On site for construction trade coordination meetings and startups to ensure a good outcome.
• Review and analyze data gathered from installed equipment to make product improvements, utilizing CASLink remote monitoring system.
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
• Perform 3rdparty training for outside contractors on CaptiveAire products.
• Provide reports to Regional Manager and other teams on customer feedback/challenges, quality, product improvements/issues

Skills

Experience: 0-5 yrs

Multitasking

Problem solving

Communication

Hands-on

Go-getter

Travel readiness

HVAC experience

Electrical experience

Internship/Co-op

Education

4-year technical degree

Tools

CASLink

Job description

Position Summary:

The Field Engineer will serve as engineering support for our sales team assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in Dallas. The position will include both field and office work.

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes etc.

Why Work for CaptiveAire?

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos

What our employees have to say:

I can confidently say that I’ve never been part of a more focused company, working as one big team to achieve amazing success.

There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve.

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the environment, particularly in a world where remote work is common. I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company.

CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I’ve worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.

Learn more about CaptiveAire and our products here

A Day in the Life:

This position will encompass a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support.

Typical tasks include:

• Estimated 50% to 75% of time spent in the field on job sites
• Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
• Handling complex troubleshooting issues
• Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service

Primary Job Responsibilities:

• A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
• Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
• Maintain expert level knowledge of all CaptiveAire products
• Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
• On site for construction trade coordination meetings and startups to ensure a good outcome
• Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
• Perform 3rdparty training for outside contractors on CaptiveAire products
• Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues

Required skills:

• 0-5 yrs experience
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
• Hands on, technical internship/co-op experience is preferred
• Must enjoy hands on product exposure
• HVAC and/or electrical experience strongly preferred
• Multi-tasking, problem solving and strong communication skills a must
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
• MUST BE A “GO GETTER”!
• Must be able to travel for training

Benefits:

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• 401k with employer match
• Paid holidays
• Paid time off (PTO) based upon tenure
• Flexible spending account (FSA)
• Tuition reimbursement, including for Professional Engineering (PE) License
• Relocation assistance

Salary:

$70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

To qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.

#LI-TL1

#P1