Field Engineer

Florencehealthcare; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

Medical and dental insurance

Office space in a prime location

Job summary

Florence Healthcare is seeking a highly technical, customer-oriented Field Engineer to implement and optimize their Trial Operations Platform across clinical research environments. The ideal candidate will have experience in software engineering and customer interactions.

This role entails integrating systems, troubleshooting complex issues, and partnering closely with product and engineering teams. Florence offers a supportive culture focused on advancing healthcare.

Qualifications

• 2+ years of experience in a technical, customer-facing role.
• Comfortable writing and debugging production code.
• Familiarity with cloud environments.

Responsibilities

• Deploy, configure, and optimize the Florence platform.
• Build and maintain middleware and integrations.
• Troubleshoot complex issues across cloud infrastructure.

Skills

Technical background in software engineering

Customer-facing experience

JavaScript/TypeScript proficiency

Experience with SQL

Problem-solving skills

Communication skills

Tools

Git

Postman

AWS

Job description

What We Do:

Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row.

At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.

What You’ll Bring to The Team:

We’re looking for a highly technical, customer-oriented Field Engineer to help bring Florence’s Trial Operations Platform to life across clinical research sites, sponsors, and CROs. You’ll operate at the intersection of product, engineering, and customer success—owning implementations, integrations, and data workflows that power real-world clinical operations.

You Will:

• Be a team player: contribute to our culture, bring creative solutions to industry challenges, and help build a world-changing company
• Work directly with customers to deploy, configure, and optimize the Florence platform in real-world clinical environments
• Own end-to-end integrations—from discovery and requirements gathering through deployment, training, and ongoing support
• Design, build, and maintain middleware and integrations between Florence and external systems
• Develop and troubleshoot API-based integrations, data pipelines, and system interoperability workflows
• Build and maintain custom reporting solutions using Snowflake and SQL
• Translate customer workflows and data requirements into scalable technical solutions
• Troubleshoot complex issues across cloud infrastructure (AWS), integrations, and data flows
• Partner closely with product and engineering to debug issues, validate fixes, and inform roadmap decisions
• Ensure high-quality, secure, and compliant implementations (HIPAA, GxP, etc.)
• Act as a trusted technical advisor to customers, guiding best practices and long-term success with Florence

An Ideal Candidate is/has:

• Strong technical background (software engineering, solutions engineering, or similar)
• 2+ years of experience in a technical, customer-facing or integration-focused role
• Comfortable writing and debugging production code in JavaScript/TypeScript
• Experience building or maintaining integrations and middleware between systems
• Proficiency with REST APIs, web services, and debugging distributed systems
• Hands‑on experience with SQL and data modeling; experience with Snowflake or similar data warehouses
• Familiarity with cloud environments (AWS preferred)
• Strong problem‑solving skills in ambiguous, real-world environments
• Excellent communication skills—able to translate between technical and non-technical stakeholders
• Ability to manage multiple customer engagements and priorities simultaneously
• Experience with tools like Git, Postman, and scripting (JavaScript, Python, or similar)

Bonus points if you have:

• Experience in healthcare, clinical trials, or regulated environments
• Familiarity with EDC, eTMF, or clinical research workflows
• Experience with event-driven architectures or ETL/ELT pipelines
• Knowledge of AWS services (Lambda, S3, API Gateway, Step Functions etc.)
• Experience with authentication/authorization (OAuth, SSO, JWT) in integrations
• Knowledge of security and compliance frameworks (HIPAA, SOC 2, GxP)
• Experience building internal tools or automation to improve deployment and reporting workflows
• Background in startups or fast‑paced environments

What’s in it for you?

• Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.
• Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.
• Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions.

Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.