Field Enablement Specialist - Housing AI Adoption

EliseAI; New York (NY); On-site; USD 70,000 - 115,000; Full time

Job summary

EliseAI is seeking a Field Enablement Specialist to own the in-person adoption experience for our customers as they roll out AI across their properties.

You'll work closely with the Director of Operations and the customer education team, acting as both trainer and trusted consultant: diagnosing how a customer's business actually works, then building and delivering the live programs that turn new users into product experts.

Qualifications

• 2+ years of experience in a customer-facing training, coaching, implementation, or consultant role.
• Experience in the multifamily industry as a trainer, coach, or onsite team member is a plus.
• Experience translating customer education resources into live, interactive training for diverse audiences.
• Willingness to travel up to 75% of the time to conduct in-person training sessions with clients.
• Strong communication and presentation skills, with the ability to convey complex information clearly.
• Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products.
• Proven ability to build rapport with customers and establish trusted advisor relationships.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.

Responsibilities

• Adoption in the field: Design and deliver tailored, interactive live training sessions and workshops that give new and existing customers a deep, working understanding of our products.
• Consult, don’t just train: Get close to each customer's workflows and onsite operations, and customize every workshop to their specific needs rather than running a one-size-fits-all deck
• Co-building the toolkit: Partner with the customer education team to develop AI-powered training tools and customer-specific modules that make every future session sharper
• Closing the feedback loop: Drive our product forward by bringing back actionable feedback from the field
• Iterating in real time: Proactively seek feedback throughout each training, spotting gaps and adjusting your approach on the spot
• Work cross-functionally: collaborate with teams across the company to make sure customer training evolves in line with our product, our business, and our customers
• Stay ahead of the field: track industry trends and best practices in training and onboarding, and bring new approaches back to the team
• Represent EliseAI: help attract top-tier talent to join the team
• Travel: up to 75% of the time. This is a field role; the best work happens onsite with the customer

Skills

Customer-facing training

Public speaking

Presentation skills

Project management

Bilingual English/Spanish

Job description

EliseAI is seeking a Field Enablement Specialist to own the in-person adoption experience for our customers as they roll out AI across their properties.

You'll work closely with the Director of Operations and the customer education team, acting as both trainer and trusted consultant: diagnosing how a customer's business actually works, then building and delivering the live programs that turn new users into product experts.