Field Driving Operations Lead

Cognizant; San Leandro (CA); Remote; USD 55,000 - 67,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus Paid Time Off

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an Operations (Ops) Lead to oversee day-to-day driving operations for the US, reporting to the Country Manager. This remote role requires strong leadership to guide drivers, optimize performance, and ensure SLA targets are met.

The role emphasizes team coaching, data-driven decision making, and collaboration with internal and external stakeholders to sustain service quality and continuous improvement.

Qualifications

• Diploma / Bachelor's Degree or equivalent experience.
• Driving operations program specific knowledge.
• At least 2 years of experience as a people manager (TL Role).
• Strong written and verbal communication skills.
• Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues.
• Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.).
• Self-motivated with a proven track record.
• Team player and willing to assist when and where needed.
• Ability to analyze data and establish measurable action plans to improve performance.

Responsibilities

• Manage a team of Driving Operations field resources.
• Drive day to day operations following standard operating procedures.
• Assist in identifying knowledge gaps, coaching, mentoring and the professional development of drivers.
• Conduct periodic reviews with teams and client Program Managers.
• Facilitate team meetings to disseminate relevant information to Team.
• Collaborate with other Team members to manage the collective workload and coordinate various logistics.
• Provide SME advice on regional issues and concerns.
• Assist with strengthening relationships with internal/external customers and vendor/partner organizations.
• Participate in weekly and monthly business review meetings with internal and external stakeholder.
• Assist in gathering and analyzing reporting details.
• Provide status reports (weekly, monthly, etc.).
• Support with special projects; Invoice verification, and reporting metrics as needed.
• Work with internal teams and external vendor/partner teams to provide resource planning support.
• Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization.
• Assist in adherence to quality, safety and financial controls.
• Identify and monitor performance trends and take corrective actions to meet SLA targets.
• Provide insight, guidance, Continual Service Improvement and Service Assurance support.
• Assist in driving service improvement programs and initiatives.
• Ensuring RCA contains proper analysis methodology and corrective actions.
• Escalate issues to management as needed.
• Additional duties as defined.

Skills

People management

Communication

Data analysis

Team collaboration

Education

Diploma / Bachelor's Degree or equivalent

Job description

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. The Operations (Ops) Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager. This is a remote role for candidates living in the US.

Role Responsibilities

• Manage a team of Driving Operations field resources
• Drive day to day operations following standard operating procedures.
• Assist in identifying knowledge gaps, coaching, mentoring and the professional development of drivers
• Conduct periodic reviews with teams and client Program Managers
• Facilitate team meetings to disseminate relevant information to Team
• Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
• Provide Subject Matter Expert (SME) advice on regional issues and concerns.
• Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations
• Participate in weekly and monthly business review meetings with internal and external stakeholder
• Assist in gathering and analyzing reporting details
• Provide status reports (weekly, monthly, etc.) as required.
• Support with special projects; Invoice verification, and reporting metrics as needed
• Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs.
• Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization
• Assist in adherence to quality, safety and financial controls.
• Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction.
• Provide insight, guidance, Continual Service Improvement and Service Assurance support
• Assist in driving service improvement programs and initiatives.
• Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions.
• Escalate issues (performance/functional) to management team as needed
• Additional duties as defined

Required Skills & Qualifications

• Diploma / Bachelor's Degree or equivalent experience
• Driving operations program specific knowledge
• At least 2 years of experience as a people manager (TL Role)
• Strong written and verbal communication skills
• Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
• Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
• Self-motivated with a proven track record
• Team player and willing to assist when and where needed
• Ability to analyze data and establish measurable action plans to improve performance

Salary and Other Compensation:

Applications will be accepted until October16th, 2026.

The annual salary for this position is between $55,000 - $67,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.