Field Driving Operations Lead

Cognizant; Montpelier (VT); Remote; USD 55,000 - 67,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays and PTO

Disability insurance

Job summary

Cognizant is seeking an Operations (Ops) Lead for a remote US-based role in Montpelier, VT. You will oversee a team of Driving Operations field resources, driving day-to-day operations, SOP adherence, coaching, and coordinating with client Program Managers.

The role reports to the Country Manager and requires strong people management and communication skills. Responsibilities include performance reviews, data analysis, reporting, and coordinating with internal/external stakeholders.

Qualifications

• Diploma / Bachelor’s Degree or equivalent experience.
• Experience managing a team of drivers or ops staff.
• Strong written and verbal communication skills.
• Ability to analyse data and drive performance improvements.

Responsibilities

• Manage a team of Driving Operations field resources.
• Drive day to day operations following SOPs.
• Coach and develop drivers; conduct periodic reviews with teams and client PMs.
• Provide SME advice on regional issues and concerns.
• Escalate issues to management as needed.
• Support with reporting and KPI tracking.

Skills

People management

Communication

Data analysis

Team player

Fast-paced work

Self-motivated

Stakeholder coordination

Problem-solving

Education

Bachelor’s degree or equivalent

Job description

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. The Operations (Ops) Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager. This is a remote role for candidates living in the US.

Role Responsibilities

• Manage a team of Driving Operations field resources
• Drive day to day operations following standard operating procedures.
• Assist in identifying knowledge gaps, coaching, mentoring and the professional development of drivers
• Conduct periodic reviews with teams and client Program Managers
• Facilitate team meetings to disseminate relevant information to Team
• Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
• Provide Subject Matter Expert (SME) advice on regional issues and concerns.
• Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations
• Participate in weekly and monthly business review meetings with internal and external stakeholder
• Assist in gathering and analyzing reporting details
• Provide status reports (weekly, monthly, etc.) as required.
• Support with special projects; Invoice verification, and reporting metrics as needed
• Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs.
• Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization
• Assist in adherence to quality, safety and financial controls.
• Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction.
• Provide insight, guidance, Continual Service Improvement and Service Assurance support
• Assist in driving service improvement programs and initiatives.
• Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions.
• Escalate issues (performance/functional) to management team as needed
• Additional duties as defined

Required Skills & Qualifications

• Diploma / Bachelor's Degree or equivalent experience
• Driving operations program specific knowledge
• At least 2 years of experience as a people manager (TL Role)
• Strong written and verbal communication skills
• Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
• Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
• Self-motivated with a proven track record
• Team player and willing to assist when and where needed
• Ability to analyze data and establish measurable action plans to improve performance

Salary and Other Compensation:

Applications will be accepted until October16th, 2026.

The annual salary for this position is between $55,000 - $67,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.