Field District Manager

Krispy Kreme; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401K plan

Generous PTO plan

Employee discount program

Education reimbursement

Adoption assistance

Life insurance

FSA/HSA plans

Pet insurance

Job summary

A leading doughnut company in the United States is seeking a Field District Manager to oversee retail sales and operations in the assigned market. You will lead market sales efforts, manage customer relations, and ensure profitability. The ideal candidate has at least 3 years of multi-unit management experience in a QSR environment, strong communication skills, and a commitment to fostering teamwork among staff. This position offers comprehensive benefits and opportunities for career growth.

Qualifications

• Minimum of 3 years of multi-unit management experience.
• Previous operations management experience with a QSR concept is required.
• Strong communications and leadership skills.
• Experience in production and customer service preferred.

Responsibilities

• Direct and manage market sales efforts.
• Respond to customer complaints and suggestions.
• Achieve profitability as per market operating plan.
• Maintain store community involvement via advertising and sponsorships.
• Achieve business plan objectives and profitability targets.

Skills

Multi-unit management experience

Communication skills

Organizational skills

Customer service experience

Organizational skills

Team leadership

Computer literacy

Self-motivation

Creativity

Adaptability

Education

High school diploma or equivalent

Tools

MS Office

Job description

Join to apply for the Field District Manager role at Krispy Kreme

Since its founding over 80 years ago, Krispy Kreme’s focus has remained the same—making fresh, premium quality doughnuts inspired by their founder’s original recipe. The brand’s iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme’s in‑shop experience even sweeter, many shops across the globe feature the brands one‑of‑a‑kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme’s melt‑in‑your‑mouth doughnuts being made right before their eyes.

Krispy Kreme’s Field District Manager is responsible for overseeing all retail sales and operations for stores in the assigned market. The district manager maintains an organization that exceeds customer expectations, fosters teamwork among staff, develops staff members’ abilities and competencies, and works to achieve the financial objectives established for the assigned market through revenue and cost management initiatives. You will work with the Division Director and other Krispy Kreme management in continuing to develop the market.

HERE’S A TASTE OF WHAT YOU’LL BE DOING

• Directing and managing market sales efforts, which may include goal setting, sales training, Hot Light times, retail sales, fundraising, up‑selling.
• Offering innovative ideas for maximizing sales.
• Talking with customers, handling their complaints, and acting on their suggestions when appropriate.
• Maintaining each store’s community involvement via advertising, sponsorships, and promotions.
• Achieving business plan objectives and profitability as described in the market operating plan and established financial goals.

YOUR RECIPE FOR SUCCESS

• A minimum of 3 years of multi‑unit management experience is required.
• Previous operations management experience with a QSR concept is required.
• Communication, supervisory, and organizational skills required.
• Computer literacy and experience in a production environment preferred.
• Successful Krispy Kreme district managers are individuals who set goals in a team environment, establish plans to meet those goals, and coach team members to achieve them.
• High school diploma or equivalent is required.
• Considerable experience with food, management, production, and customer service is required.
• Self‑motivation, creativity, and adaptability.
• Strong communication, organizational, problem‑solving and leadership skills.
• Pleasant disposition, sociable, accommodating nature, and enthusiasm.
• The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• Generous PTO plan
• Company events
• Education reimbursement
• Adoption assistance
• Life insurance
• FSA/HSA plans
• Pet insurance

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

• Loving People:
  • Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
  • Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:
  • At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
  • In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
  • In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet:
  • We have been conducting a multi‑year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
  • We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well‑known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot‑off‑the‑line, melt‑in‑your‑mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing e‑commerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.