Field Director- Los Angeles North

Medical Management International, Inc.; Los Angeles (CA); On-site; USD 131,000 - 188,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) & Roth

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA & HSA

Parental Leave

Education Allowance

Backup Child/Elder Care

Fertility Support

Wellness Programs

Legal Plan

Identity Protection

Commuter Benefits

Pet Wellness Plans

Job summary

Banfield Pet Hospital seeks a senior operations leader to drive hospital performance. You will hire, coach and develop Practice Managers, partner with DVQ and ACOS to optimize medical quality and business metrics, and ensure safety and compliance across market hospitals.

You will build engagement with doctors, technicians and leaders, align OGSM goals, and oversee recruitment and staffing. This role requires up to 80% travel and residency in the assigned region.

Qualifications

• Bachelor’s degree in Business Administration or related field is required, or equivalent experience.
• Five years of experience in a multi-location service industry is required.
• At least three years of line manager experience is required.

Responsibilities

• Lead hospital teams to deliver high-quality care and service.
• Recruit, coach, and mentor Practice Managers and paraprofessionals.
• Develop PDPs and conduct annual formal reviews for PMs and staff.
• Ensure compliance with all protocols, laws, and safety standards.
• Drive OGSM performance and financial results across markets.

Skills

Leadership

People management

Staff development

Recruiting

Education

Bachelor’s degree in Business Administration

Job description

Summary and Qualifications

Ensure all hospitals in the market deliver on performance, focused on achieving OGSMs through Five Principles, the Associate Concept and direct leadership. Hire, coach and develop Practice Managers. Partner with Director of Veterinary Quality (DVQ) and Area Chiefs of Staff to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.

Essential Responsibilities and Tasks

Live and exemplify the Five Principles of Mars, Inc. within self and team. Create and build a culture of Preventive Care in each hospital ensuring teams understand our foundation and the delivery of Optimum Wellness Plans. Develop, coach, and support each Practice Manager in assigned market to lead hospital teams so the highest quality care and service is provided to the most pets and clients, maximizing efficiency, productivity, and profitability. This includes developing the skills and abilities of their paraprofessionals by providing clear communication on expectations and performance. Ensure compliance with all practice protocols, policies, and procedures and with all local, state and federal laws, ensuring the safety of pets, clients and associates and the maintenance of clean, safe and organized hospitals (i.e., OSHA, Hazard Waste, business permits and assets protection audits). Enforce all Banfield standards, continuously building brand in connection with all medical and non-medical standards. Responsible for overall hospital leadership and paraprofessional retention within market. Develop a performance development plan (PDP) and conduct a formal review of each Practice Manager (PM) in market at least once a year; in lieu of a PM in the hospital, develop a PDP and conduct a formal review for each paraprofessional in that hospital. Create a culture for exceptional engagement and community with market doctors, veterinary technicians, and leaders. Support DVQ and ACOS in maximizing doctor engagement and retention. Ensure effective execution of OGSM performance including financial results for all area hospitals; partnering with the DVQ to deliver on the quality and compliance KPIs and the quality OGSM. Own the recruitment, hiring, coaching, supervision and mentorship of PMs, Veterinary Technicians, and paraprofessionals in assigned market. Support the DVQ in the recruitment, hiring, coaching and supervision of doctors in their hospitals, maintaining LVT school relationship recruiting and outside sourcing. Responsible for market quarterly inventory and hospital invoice approvals are complete. Manage effective doctor scheduling and ensure hospital leaders provide effective paraprofessional scheduling to meet the needs of associates, clients and business needs. Other job duties as assigned.

Special Working Conditions

This position requires 80% travel. Residential Requirement: All regional leaders are required to live in their assigned region with the ability to establish and maintain a home office. Ability to work at a computer for long periods of time. Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment. The noise level in the work environment is normally moderate. Environment where pets are present.

Experience, Education and/or Training

Bachelor’s degree in Business Administration or a related field is required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. Five years of experience in a multi-location service industry are required. At least three years of line manager experience are required. Experience hiring and staffing, leading a variety of people, and developing next level leaders is preferred. Medical background (veterinary or human healthcare, pharmaceutical, etc.) is preferred.

Salary Range

The pay range for this role is $130,675 - $187,846.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection.
• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
• Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
• Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

#FT About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well-being of our associates.

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