Field Communications Technician - MN

Lumen; Osseo (MN); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Comprehensive benefits package

Job summary

Lumen is the trusted network for AI. We are seeking a Field Communications Technician to install and maintain copper and fiber networks, POTS, DSL, and related services in the Osseo, MN area. You will handle cabling, GPON, and testing while ensuring quality service delivery.

The role requires field experience or basic telecom/electrical/low voltage skills, willingness to work varied shifts, and the ability to travel as needed. Safety and customer-focused professionalism are essential.

Qualifications

• Must work varying shifts including possible mandatory overtime, weekends and holidays.
• May be assigned to work out of town for varying lengths of time.
• Requires a valid state driverfs license and a satisfactory driving record.
• May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
• May require a CDL.
• May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
• May work in confined spaces (e.g., attics, crawl spaces, utility holes).
• May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
• May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Responsibilities

• Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
• Enable the wireless/wired network on company-approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, etc.)
• Analyze and troubleshoot basic technical problems or issues.
• Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR, Locator, HST3000) and/or coordinate testing of customer lines with the assistance of test center or other designated employees.
• Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. and perform specified work.
• Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating customers service needs in addition to recognizing and suggesting additional/alternative service as appropriate.
• Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
• Identify/explore additional revenue generation opportunities.

Skills

Valid drivers license

Satisfactory driving record

CDL (may be required)

Overtime/weekend readiness

Climb elevations

Physical stamina

Safety compliance

Job description

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

As a Field Communications Technician, focused on installation and maintenance, you will be responsible for all aspects of cable repair and maintenance both copper and fiber, carrier systems, repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Consideration will be given to individuals with field experience and basic telecom, electrical, low voltage, or HVAC skills and Cable Locating

Location and Schedule

The position is located in the Osseo, MN. area. The typical schedule for this position is 8:00AM - 4:30PM Monday - Friday. After hours and weekends will be on an as needed basis.

The Main Responsibilities

• Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
• Enable the wireless/wired network on company-approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, etc.)
• Analyze and troubleshoot basic technical problems or issues.
• Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR, Locator, HST3000) and/or coordinate testing of customer lines with the assistance of test center or other designated employees.
• Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. and perform specified work.
• Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating customers service needs in addition to recognizing and suggesting additional/alternative service as appropriate.
• Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
• Identify/explore additional revenue generation opportunities.

What We Look For in a Candidate

• Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
• May be assigned to work out of town for varying lengths of time.
• Drive company-provided vehicle.
• Requires a valid state driver's license and a satisfactory driving record.
• May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
• May require a CDL.
• May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
• May work in confined spaces (e.g., attics, crawl spaces, utility holes).
• May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
• May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$61,047 - $81,396 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

#LI-Onsite

Requisition #: 342161

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:

https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.