Field Clinical Specialist - West

OrganOx, Inc.; San Francisco (CA); Remote; USD 98,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Disability coverage

401(k) with company match

Paid time off

Holidays

Employee discounts

Wellness facility access

Professional development

Job summary

OrganOx, Inc. is seeking a Clinical Specialist to train and support users of the metra platform across North America. The role involves extensive travel, after-hours dedication, and collaboration with transplant teams to ensure safe, effective organ preservation and data collection.

Essential requirements include a BS with medical experience and 3+ years in ICU/ECMO/transplant contexts; strong communication and problem-solving skills are crucial. Remote work options exist with travel up to 50%.

Qualifications

• BS degree with clinical/medical experience; 3+ years in ICU, ECMO, Cath Lab, OR, Transplant, and ED.
• Flexible and willing to support sites across North America.
• Detail oriented with strong organizational skills and excellent communication.
• Customer facing role requiring clinical field support and collaboration with transplant teams.
• Ability to work calmly under pressure and manage multiple priorities.

Responsibilities

• Train and support organ retrieval and transplant teams using the OrganOx metra platform.
• On-call 24/7 for about 15 days a month for remote and onsite support.
• Organize site initiation and refresher visits, trainings, and centralized events.
• Communicate effectively with transplant teams and internal stakeholders.
• Travel up to 50% of the time for training, investigator meetings, and education.
• Support management and staff remotely or onsite when not on call.
• Assist in R&D activities in lab settings under management guidance.
• Collect data on livers perfused and preserved to build a performance database.
• Ensure vendor credentialing and pass background checks.
• Attend meetings/conferences locally, nationally, or internationally as needed.
• Foster positive relationships with end users and stakeholders.
• Handle administrative tasks and ensure compliance with quality systems.

Skills

Flexibility

Attention to detail

Problem solving

Interpersonal skills

Customer facing

Work under pressure

Multitasking

Education

BS degree with equivalent medical experience

Licensed RN/RT/RD or health science degree (preferred)

Tools

MS Word

MS Excel

PowerPoint

Job description

ABOUT ORGANOX:

OrganOx is a commercial stage organ technology company dedicated to developing technologies to improve outcomes for patients with acute or chronic organ failure. The company was established as a spin out of the University of Oxford in 2008 and is now part of the Terumo Group. OrganOx is a pioneer in normothermic machine perfusion (NMP). It's flagship platform, the metra®, is available for use in the U.S., Europe, Canada, and Australia. It has been utilized in over 7,000 liver transplants to date to keep donor livers in a metabolically active state outside the body enabling longer preservation times and functional assessment of the organ prior to transplant, leading to an increased number of organs available for transplant. Founded in 1921, Terumo Corporation (TSE:4543) strives to fulfill its mission of "Contributing to Society through Healthcare" by providing a comprehensive range of solutions in the fields of therapeutic procedures, hospital operations, and life sciences in more than 160 countries and regions.

ABOUT ORGANOX:

OrganOx is a commercial stage organ technology company dedicated to developing technologies to improve outcomes for patients with acute or chronic organ failure. The company was established as a spin out of the University of Oxford in 2008 and is now part of the Terumo Group. OrganOx is a pioneer in normothermic machine perfusion (NMP). It's flagship platform, the metra®, is available for use in the U.S., Europe, Canada, and Australia. It has been utilized in over 7,000 liver transplants to date to keep donor livers in a metabolically active state outside the body enabling longer preservation times and functional assessment of the organ prior to transplant, leading to an increased number of organs available for transplant. Founded in 1921, Terumo Corporation (TSE:4543) strives to fulfill its mission of "Contributing to Society through Healthcare" by providing a comprehensive range of solutions in the fields of therapeutic procedures, hospital operations, and life sciences in more than 160 countries and regions.

Position Summary

The Clinical Specialist will be primarily responsible for training and supporting users of our products. This includes teaching and training users in the correct manner to ensure our products are used safely and effectively - both for the preservation of organs prior to transplant, and for various clinical and non-clinical research studies. The role of Clinical Specialist will involve global travel, primarily within North America, visiting leading sites of transplantation surgery. This means the Clinical Specialist will be required to work after business hours, including nights, weekends and some very long days, which is the norm due to the unpredictable nature of organ donation and transplantation.

Responsibilities

Responsibilities may include the following and other duties may be assigned:

• Train and support organ retrieval and transplant teams in the use of the OrganOx metra according to OrganOx's policies and procedures.
• Generally, on-call 24/7 for about 15 days a month (including holidays and weekends) for remote and onsite support.
• Organize Site Initiation & Refresher Visits, training sessions (in person and remote) and centralized training events.
• Effective and timely communication with transplant teams, internal management and coworkers.
• Create and write case study review with guidance for senior colleagues.
• When not on call, the clinical specialist will support managers, directors and other internal staff in various assignments, either remotely or onsite.
• May participate in R&D activities in lab settings under the direction of management.
• Work with the liver transplant teams to collect data on livers perfused and preserved on the metra to build up a database of product performance and use.
• Ensure vendor credentialing requirements are current and able to pass routine background checks and drug screens.
• Attend local, regional, national, and international meetings and conferences, in person or virtually, on behalf of OrganOx as a supporter, participant, or presenter as needed.
• Develop and maintain positive working relationships in connection with end users of all levels.
• Perform administrative tasks related to expenses, email, and other communication activities.
• Ensure personal understanding of all quality policy/system items that are personally applicable.
• Follow all work/quality procedures to ensure quality system compliance and high-quality work.
• Other duties as assigned by Director of Clinical Support.

Requirements

Essential Requirements:

• BS degree in combination with equivalent medical experience, with 3+ years' experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED
• Regardless of professional background, must possess the following qualifications:
• Must be highly flexible and willing to support sites as needed within and across North America
• Must be detail oriented with strong organizational skills
• Strong problem-solving skills
• Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts
• Excellent customer facing skills.
• Ability to work calmly and professionally under pressure
• Must be able to enthusiastically work at fast pace in dynamic environment and manage multiple priorities
• Microsoft Word, Excel and PowerPoint proficiency

Preferred Requirements

• A licensed RN, RT, RD and/or a health science-related degree
• Industry experience in pharmaceutical or medical device

Other Qualifications

• Travel: Must be able to travel up to 50% of the time for training, investigator meetings, monitoring responsibilities, corporate meetings, and educational seminars.
• Physical Demands: While performing the duties of this job, the employee is regularly required to talk, hear, and speak. The position may require sitting for significant periods of the day while working on the computer. The employee must occasionally lift or move items weighing up to 50 pounds.
• Work Environment: This is a work-from-anywhere, remote job wherein meetings and collaborations can occur across multiple time zones.
• Work Accessibility: Must live within an hour of a major airport.

A job description does not imply that the duties stated are the only ones to be performed by the job holder. Job holder will be required to follow any other job-related instruction as reasonably requested by their line manager or their designate.

Benefits

We offer competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts. Additionally, we offer a 401(k)-retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits, as well as employee discounts and access to our onsite wellness facility. OrganOx supports work-life balance and provides opportunities for ongoing professional development.