Field Clinical Engineer

BrioHealth Solutions; Burlington (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

BrioHealth Solutions is seeking a Field Clinical Engineer to support BrioVAD LVAS systems during clinical trials and future commercialization. The role blends engineering, clinical support, and data analysis to monitor device performance and guide physicians, VAD coordinators, and hospital staff.

You will troubleshoot hardware and software, analyze logs and waveforms, and partner with R&D to improve system performance, while delivering training and field support across sites.

Qualifications

• Bachelor’s degree in Biomedical Engineering or related field is required.
• 2+ years of relevant engineering, clinical, or medical device experience preferred.
• Experience interpreting technical system performance data with patient conditions.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration with physicians and teams.
• Willingness to participate in 24/7 on-call schedule and travel up to 25%.

Responsibilities

• Provide remote and on-site technical support for BrioHealth systems, including 24/7 on-call.
• Analyze device logs, alarms, and performance data to identify changes in patient-device interaction.
• Troubleshoot hardware, software, and system issues remotely and on-site.
• Monitor device performance trends and investigate changes in pump function and alarms.
• Collaborate with R&D to improve system performance and understand device behavior.
• Document findings and trends to support product improvement.
• Support clinical trials and hospital-based patient support per protocols and quality standards.
• Deliver product training and technical education to clinicians and internal teams.
• Support field activities including software updates and site visits as needed.
• Assist with complaint investigations by analyzing data and root-cause analysis.
• Develop deep technical expertise and serve as a trusted product expert.

Skills

Analytical thinking

Troubleshooting

Communication

Collaboration

Independent work

24/7 on-call readiness

Travel readiness

Education

Bachelor's degree in Biomedical Engineering

Master's degree preferred

Job description

We are a global team of like-minded Med-Tech professionals focused on patient centric solutions in a collaborative environment leading to excellent outcomes. We have developed an advanced and unique heart failure therapy technology in the BrioVAD® Left Ventricular Assist System (LVAS). We are introducing the BrioVAD LVAS to Heart Failure clinicians for use with the large number of indicated and untreated patients who could benefit from chronic mechanical circulatory support. The initiation of our INNOVATE™ Trial in the US is only the beginning. We are building a team to develop advanced technology intended to further improve patient outcomes, increase therapy acceptance, and enable chronic MCS therapy to be accessible to more patients across the globe.

The Role

The Field Clinical Engineer serves as a key technical and clinical resource supporting BrioHealth's mechanical circulatory support systems throughout the clinical trials and future commercial activities.

This role combines engineering, clinical support, and data analysis to monitor device performance, troubleshoot technical issues, and provide timely guidance to physicians, VAD coordinators, and hospital staff. This position is well suited for individuals who enjoy combining engineering analysis, clinical physiology, and problem-solving to improve outcomes for patients supported with advanced mechanical circulatory support systems.

What You’ll Do

• Provide remote and on-site technical support for BrioHealth's mechanical circulatory support systems, including participation in a 24/7 rotating on-call support program.
• Analyze device log files, alarms, pump waveforms, and system performance data to identify clinically meaningful changes in patient-device interaction.
• Troubleshoot hardware, software, and system issues remotely and during on-site clinical support.
• Monitor longitudinal device performance trends and identify changes related to patient-device interaction, pump function, and alarm conditions.
• Partner closely with R&D to expand product knowledge, improve system performance, and deepen understanding of device behavior under varying physiological conditions.
• Document technical findings, field observations, complaint trends, and product performance data to support continuous product improvement.
• Support clinical trial activities, including implant procedures, hospital-based patient support, and study execution in compliance with study protocols, regulatory requirements, and quality standards.
• Deliver product training and technical education to physicians, clinical staff, investigators, and internal teams.
• Support field activities including software updates, troubleshooting, hospital visits, and clinical site support as needed.
• Assist with complaint investigations by analyzing device performance data, evaluating returned products, and supporting root cause investigations.
• Develop deep technical expertise in BrioHealth's heart failure therapies and serve as a trusted product expert throughout the clinical and commercial product lifecycle.

What You Bring

• Bachelor's degree in Biomedical Engineering or a related engineering discipline required; Master's degree preferred.
• 2+ years of relevant engineering, clinical, or medical device experience preferred.
• Experience interpreting technical system performance data and correlating device behavior with patient-specific clinical conditions.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to interpret complex technical and clinical data.
• Excellent communication and interpersonal skills with the ability to effectively collaborate with physicians, clinical teams, engineers, and cross-functional stakeholders.
• Ability to work independently in a fast-paced environment requiring sound judgment and timely decision-making.
• Willingness to participate in a 24/7 rotating on-call schedule.
• Ability to travel up to 25% for clinical support, physician training, and internal meetings.

Preferred Qualifications

• Experience supporting implantable cardiovascular devices, ventricular assist devices (VADs), mechanical circulatory support systems, or other Class III implantable medical devices.
• Understanding of cardiovascular physiology, hemodynamics, and heart failure management.
• Experience supporting physicians and clinical teams in cardiac surgery, ICU, heart failure, or mechanical circulatory support environments.
• Experience working within FDA-regulated medical device environments, including complaint handling, quality systems, and post-market support.