Field Claim Resolution Specialist II, Property

Liberty Mutual Fire Insurance Co.; Newton (MA); On-site; USD 65,000 - 109,000; Full time

Benefits offered by this job

Sign-on bonus

Referral bonus

Job summary

Liberty Mutual Fire Insurance Co. in Newton, MA seeks a Field Property Claims Adjuster who travels locally to inspect homes, assess damages and provide hands-on, empathetic service to policyholders.

You will handle complex claims from first notice of loss to final closure, coordinate vendors, and may support catastrophe duties. A 5‑month training program includes virtual learning and two in-person sessions in Lewisville, TX.

Qualifications

• Working knowledge of claims handling procedures.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload with good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills with multi-system proficiency.
• Ability to handle multiple priorities and organize your day.
• Strong time management and organizational skills.
• Understanding of building construction principles.

Responsibilities

• Investigate and evaluate onsite to resolve complex coverage and damage issues, including estimating repairs.
• Handle moderate to complex claims from first notice of loss to final closure.
• Work in a vehicle daily and occasionally from the desk.
• Explain coverage of loss and assist policyholders with itemization of damages and emergency repairs.
• Coordinate vendor services such as contractors and emergency repairs.
• May be called upon for catastrophe duty.

Skills

Claims handling procedures

Customer service

Negotiation skills

Workload management

Communication skills

Software proficiency

Prioritization

Time management

Building construction knowledge

Education

Bachelor's degree or equivalent experience

Job description

Field Claim Resolution Specialist II, Property

• Job Locations: US-MA-Newton
• ID: 2026-262016
• Position Type: Full-Time
• Job Grade: 11
• Department: 0586-04096 Prop Field-Regional Field A
• Market: US Retail Markets
• Referral Bonus Amount: 1200
• Minimum Salary: USD $65,000.00/Yr.
• Maximum Salary: USD $109,000.00/Yr.
• Typical Starting Salary: $73,000-$99,000
• Travel: 10%
• Recruiter: Alex-Mar Florida
• Referral Bonus Eligible?: Yes

Description

Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. This is a role where people who love every day to be new, different and exciting, can thrive – you’ll be traveling on the road to meet customers in person, providing hands‑on assessment of damage and empathetic support.

The Field Property Claims Adjuster will be traveling locally to insured homes within Newton, MA (02456) and surrounding areas. To be successful within the role, candidates should live within or near this area.

Sign-On Bonus Available! We’re offering a sign-on bonus for experienced and actively licensed new hires.

What you’ll do

• Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage.
• Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure.
• Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk.
• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May be called upon for catastrophe duty.

Position details

• Territory-based work: Most workdays will be spent in the field within your assigned local territory, giving you the opportunity to work directly with customers and gain hands‑on experience.
• Training & support: To set you up for success, you’ll participate in a comprehensive 5-month training program, which includes:
  • Primarily virtual and on-the-job learning.
  • Two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office.
  • Limited overnight travel for training and team meetings (typically less than 10%).
• Mileage Reimbursement: This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met. Additional details will be provided if you advance in the selection process.

Qualifications

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems.
• The capabilities, skills and knowledge required through a bachelor’s degree or equivalent experience and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• The ability to handle multiple competing priorities and organize your day.
• Strong time management and organizational skills.
• Demonstrated understanding of building construction principles.

Travel 10%