Field Case Manager

Shoppers Drug Mart Inc.; United States; Hybrid; USD 57,000 - 78,000; Full time

Benefits offered by this job

Purchase discount program

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. is seeking a Neurology Nurse Field Case Manager to oversee patient and physician caseload across Canada, combining in-home and telehealth support with travel as needed.

You will coordinate care, monitor adherence, facilitate reimbursement, document thoroughly, and educate patients and providers. Strong nursing credentials, neurology experience, and proficiency with Salesforce are required.

Qualifications

• Registered Nurse with a current, unrestricted license in the province of employment.
• BScN preferred or equivalent experience considered.
• Neurology disease state experience (Parkinson’s) is an asset.
• Proficient in reimbursement landscape.
• Recent experience with Patient Support Programs (PSP).
• Demonstrated customer/account focus with PSP value.
• Fluently bilingual in French & English.

Responsibilities

• Manage a patient and physician/clinic caseload.
• Work from home with 50–75% travel within territory, including overnight stays.
• Act as primary resource for patients, physicians, HC professionals, and vendors.
• Coordinate and facilitate client progress from enrollment through therapy.
• Document thoroughly to ensure continuity of care and transitions.
• Provide reimbursement status updates and address training requirements.
• Report adverse events and product complaints promptly.
• Promote communication among MDs/ pharma/ patients/ clinic staff.
• Deliver in-clinic, in-home, long-term care, and hospital trainings.
• Build relationships on behalf of the program and collaborate with pharma reps.
• Maintain confidentiality and uphold ethics; pursue quality improvements.
• Commit to ongoing personal and professional development.

Skills

RN license

Neurology experience

Reimbursement knowledge

PSP experience

Bilingual French-English

Leadership

Telephony skills

Case management

Education

BScN preferred

Tools

Salesforce

Microsoft Outlook

Microsoft Word/Excel

Job description

Location:

32AvenueNE, Calgary, Alberta, T2E 7A3

Why this role is important?

Basic Function
The Neurology Nurse Field Case Manager (FCM) is responsible for a collaborative process of ongoing assessment, planning, facilitation, service coordination, evaluation, and advocacy to meet the patient /physician/client needs through flawless customer service. The Nurse Field Case Manager will deliver through expert communication skills and available resources, quality and cost-effective treatment outcomes for the patient. The Nurse Field Case Manager will work directly with the reimbursement team to help secure drug coverage.

Nature and Scope

Nature and Scope
The Nurse Filed Case Manager will help support a part-time caseload in the province of work that includes disease status, education and trainings provided to patients and providers, coordination of services, in-clinic or telephone support, adherence monitoring and side effect management. Building strong working relationships, collaboration, effective communication, and attention to detail both internally and externally are key responsibilities to meet specific team and business objectives. In addition, the Nurse Field Case Manager will attend pre-booked training sessions, complete self-learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.

What you will do:

• Responsible for a patient and physician/clinic case load
• Work from home with up to approximately 50-75% of travel within provided territory, this will include occasional overnight stays.
• Act as the primary resource & contact for patients, physicians, Health Care Professionals, and vendors.
• Coordinates & facilitates the client progress from enrollment and throughout therapy
• Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly
• Provide status updates related to reimbursement; patient training requirements; pharmacy dispensing/ delivery/refill requests
• Report all Adverse Event (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
• Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network
• Provide in-clinic, in-home, Long-term care, Hospital training & build relationships on behalf of the program
• Provided face to face and virtual education to patients, care partners and healthcare team
• Work collaboratively with the Pharma company representatives
• Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics
• Demonstrate commitment to Continuous Quality Improvement
• Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances
• Assume responsibility for personal and professional development
• Other responsibilities as required by SDM Specialty Health Network

What you will need:

• Registered Nurse with a current, unrestricted license in the province of employment. BScN preferred, however, a combination of experience and education will be considered
• Disease state experience in Neurology (Parkinson’s disease) is an asset
• Proficient in reimbursement landscape
• Recent experience with Patient Support Programs (PSP)
• Demonstrated customer/account focus and consistently deliver on the PSP value proposition
• Fluently bilingual in both written and spoken languages (French & English)
• Five or more years direct clinical experience
• Strong telephony skills
• Demonstrated leadership experience and ability to work under pressure
• Ability to provide an organized, efficient approach to case management
• Possession of excellent skills in assessment, communication, critical thinking and decision making
• Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics
• Proficiency of computer skills including; Microsoft applications (Outlook, Word, Excel and Internet Explorer); experience with web based applications (Salesforce)
• Ability to adapt to a changing environment
• Commitment to the principle of quality client-centered service delivery
• Knowledge of case management processes
• Valid driver’s license and with reliable vehicle

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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