Field Care Coordinator - Haywood County, TN

UnitedHealthcare; Brownsville (TN); Hybrid; USD 60,000 - 108,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Equity stock purchase

Job summary

UnitedHealthcare is seeking a Care Coordinator to coordinate Medicare/Medicaid member care needs with a focus on complex cases. The role supports access to services, education, and proactive care planning across acute, home, and community settings.

The position requires a Bachelor’s in a health care field, 2+ years of case management, and willingness to travel up to 75% within the territory. Remote work options available within Haywood County, TN.

Qualifications

• Bachelor's degree in social work, nursing or health care profession including LPN.
• 2+ years of clinical case management experience.
• 1+ years of MS Office experience (Word, Excel, Outlook).
• Strong organizational, communication and time management skills.
• Reside in or near Haywood County, TN.
• Access to reliable transportation and valid US driver's license with travel up to 75% within an assigned territory.

Responsibilities

• Apply clinical knowledge to manage cases for Medicare/Medicaid members.
• Deliver self-management education and patient education.
• Coordinate services across care settings to meet member needs cost-effectively.
• Use Health Plan policy for assessments and document accordingly.
• Collaborate with Care Coordination team to improve care quality.
• Enter service requests and monitor all aspects of member care coordination in Health Plan software.

Skills

Excellent organization

Communication

Time management

Driving distance to Haywood County

Education

Bachelor's degree in social work or nursing

Tools

MS Office (Word, Excel, Outlook)

Job description

Join Us at our UHC C&S Tennessee Virtual Job Fair

Wednesday October 28th| 12:00 PM-2:00 PM CDT

Register here: https://uhg.hr/RSVP-hiringevent-TN

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The primary purpose of this position is the application of clinical knowledge to coordinate member care needs for assigned members who are primarily medically complex and require intensive medical and psychosocial support. The Care Coordinator works directly with members to ensure appropriate access to services and providers. Coordination of member care needs across the continuum begins with early identification of health risk factors, education, and prevention using the six essential activities of case management as per CMSA. Coordination also assures the provision of appropriate services in acute, home, chronic and alternative care settings, to meet member needs in the most cost-effective manner available. Collaborates with all members of the Care Coordination team including Case Management, Utilization Review and Behavioral Health team members.

If you are located in or within commutable driving distance to Haywood County, TN, you'll enjoy the flexibility to work remotely* as you take on some tough challenges. This is a field-based role.

Primary Responsibilities

• Application of clinical knowledge to effect efficient case management for those accessing their Medicare/Medicaid benefits
• Incorporates evidence-based clinical practices into care coordination activities
• Delivers member-centered, individualized self-management support and patient education
• Ensure appropriate utilization and consistent application of the health benefits
• Conduct telephonic and face to face assessments according to Health Plan policy and procedure, including system documentation and State prescribed timeframes
• Serve as member advocate and facilitator to resolve issues that may be perceived as barriers to care
• Provide education and coordination of community resource referrals to members and providers
• Develop, implement, maintain and evaluate a member-centered, individual care plan when services are indicated, based on member care needs identified through proactive collaboration and communication with members, families and providers
• Collaborate and communicate with other members of the Care Coordination Team to improve the quality and efficiency of health care delivery and ensure smooth transition of care coordination activities to other team members
• Monitor hospital encounters of assigned members and provide education and/or interventions as necessary to reduce frequency
• Refer clinical decisions beyond level of authority for members who do not meet established criteria to manager for review and decision
• Participate in the Health Plan Quality Improvement process including recognition of quality-of-care issues and forward information to appropriate staff for review and resolution
• Utilize Health Plan software to enter service requests, document, and monitor all aspects of member care coordination and service delivery
• Maintain time sensitive documentation to assure compliance with regulatory agencies
• Coordinate services for members following Health plan policy
• Perform other duties as assigned

Required Qualifications

• Bachelor's degree in social work, nursing or other health care profession including LPN
• 2+ years of clinical case management experience
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Excellent organization, communication and time management skills
• Reside in or within a commutable driving distance to Haywood County, TN
• Access to reliable transportation and valid US driver's license with the ability to travel up to 75% within an assigned territory to meet with members and providers

Preferred Qualifications

• LCSW, LBSW, Master's degree in Clinical Field
• CCM certification
• 1+ years of community case management experience coordinating care for individuals with complex needs
• Long term care experience
• Experience working in team-based care
• Working knowledge of Medicare/Medicaid regulations
• Working knowledge of medical terminology
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.