Field Battery Technician

raymondwestsouth; Cypress (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

FSA

Disability Insurance

Life Insurance

Paid Time Off

Holiday Pay

Job summary

Raymond West is seeking a dynamic Field Battery Technician to join our Service team. The role involves planning and coordinating activities for installing equipment, investigating customer reports, and resolving issues to prevent recurrence.

Responsibilities include traveling to sites, diagnosing and repairing equipment, replacing components, and providing on-site support while maintaining records and customer communication.

Qualifications

• Excellent written and verbal communication skills.
• Excellent Organizational Time Management skills.
• Proficient in Microsoft Office Suite.
• Ability to read and interpret manuals and safety documents.
• Ability to speak effectively before groups.
• Must maintain relationships across departments.
• Willing to work off-hours and take on more responsibility.
• Capable of safe, alert performance of duties.
• Prior customer service in field support.
• Basic mechanical aptitude.
• Experience with hand and power tools.
• Read English manuals and procedures.
• Basic math and simple formulas.
• Willing to travel to customer sites.
• Able to operate a forklift.
• Must be able to travel overnight.
• Valid driver's license with clean record.
• Basic electrical understanding.
• Read schematics and use test equipment.
• Analytical decision-making with customer feedback.
• Work with minimal supervision.

Responsibilities

• Travels to customer sites to evaluate, diagnose, and repair equipment.
• Replace defective parts and reassemble battery systems.
• Inspect battery components and test with acid solution and specific gravity.
• Install and modify equipment at customer sites per specifications.
• Troubleshoot and repair chargers and provide on-site technical assistance.
• Maintain performance reports and customer communications.

Skills

Communication

Organizational skills

Microsoft Office

Read and interpret manuals

Public speaking

Team collaboration

Willingness to travel

Forklift operation

Electrical basics

Test equipment & schematics

Problem solving

Independent work

Customer service

Education

High school diploma or equivalent

2 years breakdown/service experience

Tools

MS Office

Job description

Raymond West is looking for a dynamic Field Battery Technician to join our Service team! The Field Battery Technician is responsible for planning and coordinating activities concerned with installing equipment, investigating, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities

• Travels to customer sites to evaluate, diagnose, and repair customer’s equipment.
• Removes and disassembles cells and inspects parts to detect defects.
• Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
• Fills cells with acid solution and determines specific gravity of solution.
• Washes, cleans, and neutralizes customer’s batteries at customers location.
• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
• Troubleshoot and repairs chargers.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Maintains records of performance reports.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Required Skills/Abilities

• Excellent written and verbal communication skills.
• Excellent Organizational Time Management skills.
• Proficient in Microsoft office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
• Previous customer service experience in field support.
• A basic mechanical aptitude.
• Previous experience working with hand and power tools.
• Able to read and comprehend manuals, procedures, and other written documents written in English.
• Able to solve simple formulas and do basic math.
• Able and willing to travel to customer sites.
• Able and willing to operate a forklift truck.
• Must be able to do overnight travel.
• Must have a valid driver's license and a safe driving record with minimal traffic violations.
• A basic electrical understanding.
• The use of test equipment and reading schematics.
• The ability to quickly analyze situations and make a decision and provide immediate feedback to the customer.
• Functions without direct supervision.

Education/Experience

• A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience
• 2 years breakdown experience or comparable service experience; or equivalent combination of education and experience preferred.

Travel Requirement

• This position will be based in the field and require daily travel within assigned territories
• Technicians will be provided a company vehicle and company Fuel Card to pay for vehicle expenses
• Must be able to be insured by Raymond West

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is non-Sedentary
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee is regularly exposed to moving mechanical parts.
• Position will be required to go onto job sites to perform duties where construction is underway.
• The employee must frequently lift and/or move up to 50 pounds.
• Position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to smell.
• Position requires the employee to climb/balance/stoop/kneel/crouch and crawl
• The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Pay Range

• The hourly range for this position is $25.00 - $35.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday payand a great team to work with!