Field Battery Technician

Raymond-West-; Cypress (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Raymond West is seeking a Field Battery Technician to join our Service team in the field. You will travel to customer sites to diagnose and repair battery equipment, replace defective parts, and ensure full functionality of charging systems and accessories.

The role requires reading manuals, using test equipment, and providing on-site technical support to customers. Applicants should have a high school diploma or equivalent and 2 years of breakdown/field service experience.

Qualifications

• Requires travel to customer sites and a valid driver’s license.
• Experience with batteries, chargers, and electrical safety.
• Able to read safety rules and maintenance manuals.
• Willing to work off-hours as needed.
• Must pass pre-employment physical and drug screen.

Responsibilities

• Travels to customer sites to evaluate, diagnose, and repair equipment.
• Removes and disassembles cells and inspects parts for defects.
• Replaces defective parts and fuses lead components with a gas torch.
• Fills cells with acid solution and determines solution gravity.
• Washes and neutralizes customer batteries at site.
• Installs new or modified equipment to ensure full functionality.
• Troubleshoots and repairs chargers on-site.
• Provides on-site technical assistance to troubleshoot and repair equipment.
• Maintains records of performance reports.
• Serves as link between customer and company for effective service.

Skills

Communication skills

Time management

MS Office

Read schematics

Public speaking

Team collaboration

Travel readiness

Forklift operation

Education

High school diploma or equivalent

2 years breakdown/field service experience

Tools

Power tools

Test equipment

Reading manuals

Manual dexterity

Job description

Raymond West is looking for a dynamic Field Battery Technician to join our Service team! The Field Battery Technician is responsible for planning and coordinating activities concerned with installing equipment, investigating, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

• Travels to customer sites to evaluate, diagnose, and repair customer’s equipment.
• Removes and disassembles cells and inspects parts to detect defects.
• Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
• Fills cells with acid solution and determines specific gravity of solution.
• Washes, cleans, and neutralizes customer’s batteries at customers location.
• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
• Troubleshoot and repairs chargers.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Maintains records of performance reports.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Excellent Organizational Time Management skills.
• Proficient in Microsoft office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
• Previous customer service experience in field support.
• A basic mechanical aptitude.
• Previous experience working with hand and power tools.
• Able to read and comprehend manuals, procedures, and other written documents written in English.
• Able to solve simple formulas and do basic math.
• Able and willing to travel to customer sites.
• Able and willing to operate a forklift truck.
• Must be able to do overnight travel.
• Must have a valid driver’s license and a safe driving record with minimal traffic violations.
• A basic electrical understanding.
• The use of test equipment and reading schematics.
• The ability to quickly analyze situations and make a decision and provide immediate feedback to the customer.
• Functions without direct supervision.

Education/Experience:

• A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience
• 2 years breakdown experience or comparable service experience; or equivalent combination of education and experience preferred.

Travel Requirement:

• This position will be based in the field and require daily travel within assigned territories
• Technicians will be provided a company vehicle and company Fuel Card to pay for vehicle expenses
• Must be able to be insured by Raymond West

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is non-Sedentary
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee is regularly exposed to moving mechanical parts.
• Position will be required to go onto job sites to perform duties where construction is underway.
• The employee must frequently lift and/or move up to 50 pounds.
• The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to smell.
• Position requires the employee to climb/balance/stoop/kneel/crouch and crawl
• The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Pay Range:

• The hourly range for this position is $20.00 – $30.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical anddrug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday payand a great team to work with!

Check us out at www.raymondwest.com . Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Raymond West endeavors to make www.raymondhandling.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email [e-mail] and someone from our Recruiting Department will respond to you. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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