Field-Based Consumer Advocate, SOS: Housing & Health

Breaking Ground; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Breaking Ground is seeking a Consumer Advocate for the Safe Options Support program to engage individuals experiencing street homelessness in Staten Island and connect them with social and medical services and housing solutions.

The role emphasizes motivational interviewing, field outreach, and data entry into required databases, with duties including accompanying clients to appointments and documenting service referrals.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of related experience.
• Lived experience with homelessness, mental illness, substance use, and/or immigration issues preferred.
• Knowledge of local benefit agencies and resources.
• Strong oral and written communication skills; ability to liaise with stakeholders.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Valid NY, NJ, or CT driver’s license with a good driving record.
• Bilingual preferred.

Responsibilities

• Engage with identified persons currently experiencing homelessness and living with chronic medical conditions in Staten Island.
• Draw on lived experience to build rapport and develop service connections with clients.
• Conduct required assessments.
• Attend clinical supervision and training.
• Maintain record keeping in compliance with agency standards and city/state requirements.
• Collaborate with Parks Department, NYPD, DSNY, MTA, and other agencies.
• Accompany clients to appointments and follow up on service referrals.
• Perform other duties as assigned.

Skills

Oral and written communication

Liaise with stakeholders

Microsoft Office

Valid driver’s license

Bilingual preferred

Education

High School diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, Outlook, Teams)

Job description

Breaking Ground is seeking a Consumer Advocate for the Safe Options Support program to engage individuals experiencing street homelessness in Staten Island and connect them with social and medical services and housing solutions.

The role emphasizes motivational interviewing, field outreach, and data entry into required databases, with duties including accompanying clients to appointments and documenting service referrals.