Field Based Community Health Worker

Texas Health Institute; El Paso (TX); Hybrid; USD 57,308,000 - 103,155,000; Full time

Benefits offered by this job

Medical plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group is seeking a Field Based Community Health Worker to identify and initiate referrals for social services and resources for Medicaid members in the El Paso area. The role focuses on addressing social determinants of health and coordinating care with providers and community partners.

The position is full-time and field-based with a home-based office, requiring up to 25% travel. Bilingual Spanish/English communication is essential, as is the ability to engage members and document

Qualifications

• High School Diploma/GED OR 4+ years of equivalent community outreach work experience.
• 1+ years of experience with knowledge of the resources available, culture, and values in the community.
• 1+ years of experience with outbound calls to members, Physicians, and/or Providers
• 1+ years of computer proficiency experience including MS Word, Excel and Outlook and must be able to navigate a PC to open applications, send emails, and conduct data entry

Responsibilities

• Assess, plan, and implement care strategies that are individualized by patients and directed toward the most appropriate level of care
• Utilize both company and community-based resources to establish a safe and effective case management plan for members
• Collaborate with patients, family, and healthcare providers
• Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the healthcare team
• Document all member assessments, care plan and referrals provided.
• Accountable to understand role and how it affects utilization management benchmarks and quality outcomes
• You'll need to be flexible, adaptable and, above all, patient in all types of situations.
• Engage members either face to face or telephonically
• Adhere to detailed, specific documentation requirements in the member's health record
• Proactively engage the members to manage their own health and healthcare using Motivational Interviewing Skills
• Provide member education on community resources and benefits
• Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed oriented and organized, working well in a team and on your own, and ability to manage multiple deadlines.
• Conduct post discharge activities from hospital facility and support connection to social services in conjunction with Peer Support where applicable
• Performs other duties as assigned

Skills

Bilingual

Outbound calls

PC proficiency

Communication

Education

High School Diploma/GED

4+ years community outreach experience

Tools

MS Word

MS Excel

Outlook

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. Join us and start doing your life's best work. (sm)

The Field Based Community Health Worker is responsible for identifying and initiating referrals for social service programs, including financial, psychosocial, community and state supportive services. As a Field Based Community Health Worker (CHW), you will act with Medicaid members to ensure to provide home and social resources and member resource education. The Field Based Community Health Worker also addresses social determinants of health such as transportation, housing, and food access.

Together, we're removing the barriers that keep people from receiving the kind of quality healthcare that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being.

Working Schedule: This position is full time, 40-hour work week, Monday - Friday between the hours of 9:00 am - 6:00 pm Mountain Standard time. The schedule will be determined by the manager upon hire. This position is a field-based position with a home-based office. You will work from home when not in the field.

Location: El Paso, Texas and surrounding communities with local travel up to 25% and mileage is reimbursed at current government rate. If you reside in El Paso, Texas, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Assess, plan, and implement care strategies that are individualized by patients and directed toward the most appropriate level of care
• Utilize both company and community-based resources to establish a safe and effective case management plan for members
• Collaborate with patients, family, and healthcare providers
• Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the healthcare team
• Document all member assessments, care plan and referrals provided.
• Accountable to understand role and how it affects utilization management benchmarks and quality outcomes
• You'll need to be flexible, adaptable and, above all, patient in all types of situations.
• Engage members either face to face or telephonically
• Adhere to detailed, specific documentation requirements in the member's health record
• Proactively engage the members to manage their own health and healthcare using Motivational Interviewing Skills
• Provide member education on community resources and benefits
• Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed oriented and organized, working well in a team and on your own, and ability to manage multiple deadlines.
• Conduct post discharge activities from hospital facility and support connection to social services in conjunction with Peer Support where applicable
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

• High School Diploma/GED OR 4+ years of equivalent community outreach work experience
• 1+ years of experience with knowledge of the resources available, culture, and values in the community
• 1+ years of experience with outbound calls to members, Physician's, and/or Providers
• 1+ years of computer proficiency experience including MS Word, Excel and Outlook and must be able to navigate a PC to open applications, send emails, and conduct data entry
• Ability to work full-time, Monday - Friday between 9:00am - 6:00pm MST including the flexibility to work occasional overtime given the business need
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Must reside within a commutable distance to El Paso, Texas, and surrounding communities in
• Access to reliable transportation with current and non-restricted state of Texas driver's license and State-required insurance that will enable you to travel to client and/or patient sites within a designated area and the ability to travel locally approximately 25% of the time up to 100 miles round trip
• Bilingual in Spanish and English

Preferred Qualifications:

• 2+ years of field-based experience
• 1+ years of experience with knowledge of the resources available, culture, and values in the community
• Experience working in Managed Care, Behavioral Health, and Substance Abuse
• Experience in women's and or pediatric health care setting
• Knowledge of TX Medicaid
• Familiarity with the resources available within the community
• Ability to obtain a Community Health Worker Certification within 6 months of being hired or a current Community Health Worker Certification
• Familiarity with the resources available in the community

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.