Field Based Clinical Care Coordinator - Marion County, IN

UnitedHealthcare; Indianapolis (IN); Hybrid; USD 40,000 - 72,000; Full time

Job summary

UnitedHealthcare is seeking an Integrated Care Coordinator in Indiana to manage a panel of older adults with complex medical and behavioral health needs. You will coordinate medical, behavioral, and social services to promote appropriate care and improve outcomes.

Responsibilities include comprehensive assessments, individualized care planning, and collaboration with care teams and community resources. Travel up to 75% with mileage reimbursed; some telecommuting may be available within Indiana.

Qualifications

• Requires MSW orB.S.W. related degree and minimum case-management experience.
• Includes 2+ years of long-term support services or work with older adults.
• Must travel up to 75% within assigned territory and reside in Indiana.

Responsibilities

• Serve as primary care manager and service coordinator for high medical risks with behavioral health needs.
• Engage members face-to-face or telephonically for comprehensive needs assessment.
• Develop and implement individualized, person-centered care plans aligned with readiness to change.
• Collaborate with internal care team, providers, and community resources to implement care plans.
• Provide referrals and linkage to Housing Navigator, Pharmacy Team, Peer Specialist, and other resources.

Skills

Case management

Communication skills

Travel readiness

Education

Master's Degree in Social Work

Bachelor's Degree in Social Work, Psychology, Special Education, Counseling, or relevant degree

Tools

MS Office

Word

Excel

Outlook

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As part of a care management team who will manage complex members, the Integrated Care Coordinator will be the primary care manager for a panel of older adult members with a variety of medical and/or behavioral health needs. Care coordination activities will focus on supporting members' medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

Work Schedule: Monday through Friday 8:00 am to 5:00 pm

Location: Marion County, Indiana

Local travel up to 75% and mileage is reimbursed at current government rate.

If you live within the state of Indiana and can travel to Marion County IN, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities

• Serve as primary care manager and service coordinator for high medical risks / needs members with comorbid behavioral health needs
• Engage members face-to-face and/or telephonically to complete comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural and socioeconomic (SDoH) needs
• Develop and implement individualized, person-centered care plans and service plans inclusive of goals, opportunities and interventions/servoces aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting the members where they are
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide referrals and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)

Required Qualifications

• Must Possess One of the Following:
  • Master's Degree in Social Work
  • Bachelor's Degree in Social Work, Psychology, Special Education, Counseling, or relevant degreewith at least1+ years of case management experiencewith older adults, individuals with disabilities or those with serious mental illness
• 2+ years of experience in long-term support services or working with older adults
• 1+ years of experience with local behavioral health providers and community support organizations addressing SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing/rapid re-housing assistance, etc.)
• 1+ years of experience with MS Office, including Word, Excel and Outlook
• Ability to travel 75% of the time within assigned territory to meet with members and providers
• Reside in Indiana
• Access to reliable transportation & valid US driver's license

Preferred Qualifications

• Demonstrated experience/additional training or certifications in Motivational Interviewing, Stages of Change, Trauma-Informed Care, Person-Centered Care
• Experience working in team-based care
• Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
• Background in Managed Care
• Bilingual in Spanish or other language specific to market populations

Physical Requirements

• Ability to transition from office to field locations multiple times per day
• Ability to navigate multiple locations/terrains to visit employees, members and/or providers
• Ability to remain stationary for long periods of time to complete computer or tablet work duties
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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