Field Based Client HR Business Partner/Relationship Manager

apply; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Inclusive culture

BRG networks

Career growth

Ongoing training

Benefits package

Mental health support

Volunteer time off

Job summary

ADP is seeking a Field Based Client HR Business Partner/Relationship Manager to work from home in Michigan with travel to client sites. The role involves advising small business clients, applying HR expertise, and leveraging ADP solutions to address critical business challenges.

Expect active relationship management with executives and cross-functional teams while maintaining high client satisfaction. You will travel by car about 30% of the time and participate in our comprehensive training and

Qualifications

• 5–8 years of professional consulting experience or equivalent in a systems-related organization
• 5–8 years of experience in a customer service/account relationship management or HR environment
• College degree is helpful but not required; alternatives include relevant experience or military experience

Responsibilities

• Serve as HR expert to ADP's clients and support ADP solutions across products and services
• Develop and manage strong relationships with executive-level client contacts and cross-functional teams to solve problems
• Provide recommendations and share knowledge/best practices with leadership, clients, and less experienced staff

Skills

Relationship management

HR experience

Consulting

Customer service

Communication

Job description

ADP is hiring a Field Based Client HR Business Partner/Relationship Manager.

This role is work from home with having to reside in Michigan, preferably Southeast Michigan or Grand Rapids Area.
This role requires travel by car to visit clients in person. Minimal overnight travel. Travel is about 30% of the time.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

• In this role, you'll be a trusted advisor to our small business clients, using your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. You carry the weight of ADP's service reputation and client satisfaction in your hands.
• The nature of what you do every day will not change -- your #1 goal is to help clients.
  Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
• To thrive in this role, you must be comfortable building relationships with external clients and internal partners. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. You'll be able to network like a pro, visiting clients in person to leverage the human connection of the ADP Value Proposition.

Key areas of focus include:

HR & business consultative support to client executive leaders and decision makers

The development/ongoing management of strong, productive relationships with executive level client contacts (for example: Business Owner, CEO, CFO, CHRO), and collaborative efforts with ADP Sales, Service, Implementation teams and any other functional team as required in order solve client problems, retain business, and receive high customer satisfaction ratings.

The position demands a strong combination of account management/relationship building skills and business/financial acumen. Success in this role can be defined by year-over-year increases in metrics related to: customer satisfaction indexes, client retention rates, reference ability, and exceptional HRBP client survey results.

To learn more about Client HRBPs at ADP, watch here: https://www.youtube.com/watch?v=cMWVUMqLwVQ

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Research, Troubleshoot, and Resolve.

You will serve as an HR expert to ADP's clients and support ADP's most complex products/technologies. Clients will bring you their HR challenges and you will make recommendations to solve for those challenges. You will solve client problems -- taking a broad perspective to identify solutions. You will work independently to resolve issues. You will also work proactively with clients to provide information, best practices, and guidance on ADP solutions. You'll help our clients strategically plan how they will leverage their ADP Solution to achieve business goals.

Communicate and Exceed Client Expectations.

You will use your strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

Provide Recommendations and Educate.

You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Ability to travel to see clients
• At least 5-8 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• At least 5-8 years of experience in a customer service/account relationship management or human resources environment, with proven ability to produce positive results
• A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include: Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• HR Certification (HRCI or SHRM) or willing to pursue in the first year

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

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