Field Associate Supervisor - Tampa and surrounding area - Full-Time

Smarte Carte; Tampa (FL); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Group Health & Dental Insurance

Company Paid Life Insurance

Company Paid Short-Term Disability

Matching 401k

Paid Time Off

Paid Holidays

Wellness Reimbursement Program

Job summary

Smarte Carte is seeking a Field Associate Supervisor for the Tampa area. This full-time role offers a pay range of $19–$22 per hour and requires availability nights, weekends, and holidays.

The position focuses on directing labor in passenger terminal areas to improve productivity, vend quality, and customer experience. Responsibilities include scheduling, safety oversight, performing cart-related duties, and coordinating with management and staff to resolve issues.

Qualifications

• 6 months of previous work experience required.
• Cash handling or money counting experience preferred.
• General knowledge of vended service products preferred.

Responsibilities

• Plan work schedules and assign duties to maintain adequate staff.
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Perform Cart Associate tasks: collect/transport carts, strollers, wheelchairs; assist customers.
• Provide customer service to airport passengers, theme parks, and malls.
• Collaborate with workers and managers to solve problems and ensure quality.
• Explain regulations, policies, or procedures to staff and customers.
• Maintain communication with employees, facility management, and airline management.
• Inspect equipment and report maintenance needs; assist with collections and meter readings.
• Assess training needs of staff and arrange appropriate instruction.

Skills

Flexibility

Cleaning

Computer

Time Management

Communication

Customer Service

Collaboration

Troubleshooting

Reporting

Scheduling

Job description

Field Associate Supervisor - Full -Time – Tampa and surrounding area

$19 - $22 / hour

Nights, weekends and holidays may be required

BENEFITS

Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia‑Pacific. For more than 50 years, we have partnered with over 3,500 world‑class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and customer experience.

KEY RESPONSIBILITIES

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Perform the same Cart Associate work duties as those supervised, including but limited to:
  • Collect and transport carts, strollers, wheelchairs, shopping carts, to ensure it is available for customer use.
  • Provide customer service to airport passengers, theme parks, and malls.
  • Light cleaning of carts, strollers, wheelchairs, shopping carts, and rental equipment.
• Collaborate with workers and managers to solve work‑related problems.
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Explain regulations, policies, or procedures
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Maintain excellent communication and cooperation with employees, facility management, airline management, and other government officials (CBP, TSA, FBI, etc.)
• Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs
• Assist with collections, counting/recording money, documenting meter readings.
• Assess training needs of staff and arrange for or provide appropriate instruction.
• Other duties as assigned

EXPERIENCE

• 6 months of previous work experience
• Cash control experience preferred
• General knowledge of vended service products preferred

QUALIFICATIONS

• Computer and Smart Phone proficient
• Excellent customer service skills
• Excellent verbal communication skills
• Bilingual preferred but not required

CERTIFICATIONS/LICENSES

• Ability to get airport badge is required, able to pass background check and provide all documentation required to receive airport badge and Customs and Border Protection clearance.
• Ability to get USPS badge required (background check, drug screen, residing in the US for at least 5 years).
• Valid Drivers License is required

PHYSICAL REQUIREMENTS

• Lift 40lbs
• Ability to Push/pull 50 - 100 pounds
• Walk & stand for duration of shift
• Bend and stoop, walk and stand for long periods of time
• Visual acuity/manual dexterity to perform mechanical and electrical repairs

Experience

Required

• Computer and Smart Phone proficient

Preferred

• General knowledge of vended service products
• Cash control experience

Licenses & Certifications

Required

• Airport Badge
• Drivers License

Skills

Required

• Flexibility
• Cleaning
• Computer
• Time Management
• Communication
• Customer Service
• Collaboration
• Troubleshooting

Preferred

• Reporting
• Scheduling

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

• Self-Starter: Inspired to perform without outside help

Preferred

• Financial: Inspired to perform well by monetary reimbursement

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.