Field Applications Specialist-Core Lab- Houston, TX

F. Hoffmann-La Roche AG; Houston (TX); Remote; USD 70,000 - 129,000; Full time

Benefits offered by this job

Company car

Job summary

Roche is seeking a Field Applications Specialist to serve the Mid-South region, primarily supporting the Houston, TX area. You will install, train, and troubleshoot Roche diagnostic instruments and software in customer laboratories throughout the product life cycle.

The role is remote/field-based with substantial travel (50%+), requiring strong communication with lab stakeholders and the ability to work independently. A company car is provided.

Qualifications

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience.
• Experience in clinical laboratory or IT in a clinical lab environment (3+ years).
• Strong communication and stakeholder management abilities.

Responsibilities

• Install and validate complex diagnostic instruments, software and reagent applications at customer sites.
• Deliver on-site training to laboratory personnel on Roche systems and workflows.
• Provide on-site technical issue resolution and root-cause analysis to minimize downtime.
• Collaborate with sales and other Roche teams for pre-sales demonstrations and post-sales support.
• Maintain accurate records of service activities and travel using Roche CRM system.

Skills

Effective communication

Project management

Customer consultative skills

Coaching & mentoring

Independence & autonomy

Education

Bachelor’s degree in Biology, Chemistry or related field

Tools

CRM system

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.### ### The PositionThis is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.As a ****Field Applications Specialist**,** you will be a key member of our Customer Support team as the primary scientific and technical representative in the Mid-South region primarily supporting the ****Houston, TX** area** for Roche systems in customer laboratories within the Core Lab space. You will be responsible for providing best-in-class on-site customer support, including activities such as, application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle.****The Opportunity:***** Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of customer satisfaction and creating value within the customer’s lab operations. Consult with customers on lab needs and act as a partner by supporting the customer throughout the product lifecycle which could include supporting product upgrades and other changes.* Perform and/or assist with the installation of complex diagnostic instruments, software, and reagent applications in customer laboratories. Validate system performance to ensure it meets manufacturer specifications. Ensure effective and cohesive application of the newly installed solutions.* Deliver and, in some cases develop, comprehensive on-site training to laboratory personnel on the proper use and maintenance of Roche systems, including theory of operation, workflow, quality control, and data interpretation.* Act as the primary on-site resource for resolving complex technical issues related to instrumentation, software, and assay performance. Perform root cause analysis and implement corrective actions to minimize instrument downtime. Partner with other Roche team members to implement and support total solutions, such as automation, digital tools, etc.* Provide scientific and applications expertise to laboratory stakeholders (this could include supervisors, managers, directors, technologists) and medical professionals (this could include pathologists, doctors), helping them ensure cohesive lab operations by optimizing workflows, implementing new assays, and interpreting results for Roche's portfolio.* Serve as the customer liaison and collect feedback from customers on product performance, features, and usability, and then relay this information back to support and commercial teams, maintaining a competitive advantage.* Partner with the sales team and leverage in-depth technical knowledge during pre-sales activities, including product demonstrations, technical consultations, menu optimization, and other post-sales, revenue-generating opportunities.* Ensure consistent customer experiences by following Roche protocols and procedures. Maintain accurate and timely records of all service activities, customer interactions, and technical issues using Roche’s CRM system. Complete all administrative duties, such as travel and expense reporting, as required.* Overnight travel within a designated territory, which can range from a specific state to a larger region.* ****This is a field-based role - the territory will cover the Mid-South region. 50% or more travel is expected for this position based on business needs. The ideal candidate for this role should reside in the Houston area.********Who you are:***** Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience.* 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment (including internships, college, certification time, etc.)****Preferred Qualifications:***** Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment.* Experience working in a clinical environment with a demonstrated knowledge of clinical chemistry and immunoassay.* Ability to learn Roche solutions for applicable franchises (i.e. chemistry, immunology, life sciences, IT solutions), and stay current with industry trends.* Diagnose and solve technical problems efficiently and effectively.* Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment* Effective written/verbal communication skills as well as project and stakeholder management experience.* Effective customer consultative skills which includes advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering of strong customer relationships. * Demonstrated ability to coach and mentor junior staff and lead by example.* Ability to work as a field based individual contributor with independence and autonomy.## ## ****Additional Information:***** **This is a remote, field-based position.** Travel including overnight is expected to be 50% or more based on business and customer support needs.* A company car is provided with this position.* No relocation benefits available for this job posting The expected salary range for this position based on the primary location of Texas is 69,600.00 - 129,200.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.