Field Applications Engineer – Special Programs

jobr.pro; Reston (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

TrellisWare Technologies, Inc. is looking for a Field Applications Engineer in Reston, Virginia. In this role, you'll serve as a technical point of contact for customers, providing expertise in integrating our products into their systems.

The ideal candidate will have a four-year technical degree, over 7 years of relevant experience, and strong knowledge of IP data and network performance optimization. Ability to travel 50-75% is required.

Qualifications

• Minimum of 7 years of related experience in technology segments.
• Track record of communication system deployments.
• Experience with military and public safety communications is a plus.

Responsibilities

• Provides pre-sales and post-sales support for TrellisWare products.
• Works on technical integration projects.
• Generates applications by collaborating with users and vendors.

Skills

IP data understanding

Network performance optimization

Troubleshooting skills

Technical presentation skills

Communication skills

Education

Four-year technical degree or equivalent military service

Job description

TrellisWare launched in 2000 with an innovative culture striving to push technological boundaries in wireless communications. We are now a worldwide leader in highly advanced algorithms, waveforms, and communications systems that range from small‑form‑factor radio products to fully integrated solutions.

At TrellisWare, we connect passion with purpose and together we make an impact on our careers, our company, and the world. If you love to innovate and collaborate in a dynamic environment where boundaries are being pushed, you belong at TrellisWare.

Field Applications Engineer

As a primary technical point of contact for TrellisWare’s customers, the FAE supports new business capture and ongoing customer relationships. The FAE provides technical expertise, advises on integration projects, demonstrates new products, and offers on‑site subject‑matter expertise during large‑scale field exercises. The role collaborates with end users, vendors, and internal product development teams to maximize product effectiveness and generate new applications.

Responsibilities

• Provides pre‑sales, post‑sales, and customer support for all TrellisWare product offerings onsite and remotely.
• Delivers custom‑tailored communications solutions for customers’ specific systems.
• Generates new applications of TrellisWare products by collaborating with end users, vendors, and the internal product development team.
• Identifies customer issues with TrellisWare products and works closely to resolve them.
• Adapts standard TSM product offerings to specific customer use cases and provides guidance on implementation.
• Offers technical support to help customers understand advanced product features for complex use cases.
• Identifies risks in fielded products or products under development that could negatively impact the customer.
• Provides Voice of the Customer (VoC) input to the product development process, capturing expectations, preferences, and aversions.
• Communicates needed feature changes or updates to the Product Management Team.
• Communicates customer issues and feedback on field operation of TrellisWare products to stakeholders, including both successful and unsuccessful system integrations, and may provide workaround solutions.
• Translates lessons learned in the field into design/development improvements for the appropriate team.
• Clarifies customer expectations of TrellisWare products and use‑case profiles to aid in product and documentation development.
• Consults and supports sales and business development leads in securing new business, troubleshooting products, performing demonstrations, and contributing to trade‑show booth interactions.
• Conducts field demonstrations, product training, integration with third‑party accessories (antennas, headsets, power sources, cameras, microphones, etc.), applications (voice, IP data, video, etc.), and product documentation, with a strong emphasis on IP networking.
• Crafts and delivers technical presentations of TrellisWare offerings to new and existing customers.
• Develops relationships with team members built on trust and respect.
• Performs other related duties as assigned.

Education and Work Experience

• Four‑year technical degree or military‑related service experience equivalent.
• Minimum of 7 years of related experience in the market or technology segments identified; 10+ years of relevant experience preferred.
• Track record in fielding, integration, and troubleshooting networked communications products.
• Track record of communication system deployments in applicable market segment(s).
• Experience in U.S. Special Forces, U.S. Military, and/or commercial specialty communications communities highly desired.

Knowledge, Skills, and Abilities

• Strong understanding of IP data, addressing schemes, IP switches/router interfaces, gateway functionality, TCP/UDP protocols, and best methods for transfer over data pipe.
• In‑depth understanding of military and public safety tactical network infrastructure and the deployment practices of Public Safety, USSOCOM, Army, Navy, Air Force, and other government agencies.
• Strong documentation skills and proficiency with PC office applications.
• Ability to integrate communications products with other customer systems and maximize network performance, including knowledge of electrical and mechanical integration for mobile platforms.
• Ability to explain complex communication and engineering concepts to customers in a simple, understandable manner.
• Understanding of design, manufacturing, testing, and sales procedures for handheld, manpack, and embedded radio products.
• Ability to analyze, troubleshoot, and fix network performance issues through monitoring and troubleshooting systems.
• Independent work, initiative, and ability to interact with engineering development teams, acquisition/procurement specialists, and product users.
• Professionalism at customer‑facing field events.
• Strong collaborative drive and interpersonal skills.
• Strong initiative, proactive work ethic, and prioritization skills.
• Trustworthy judgment and analytical problem‑solving skills.
• Effective execution and decision making.
• Champion of change and innovation.
• Strong written and verbal communication skills.
• Ability to travel 50‑75% domestically and internationally.

Additional Requirements

• U.S. citizenship required.
• Active Secret security clearance (or higher) or ability to obtain one.
• Must have a U.S. passport or obtain one within three months.

Physical Demands

• Frequent sitting, standing, walking, use of hands, reaching, stooping, kneeling, crouching, talking, and hearing.
• Extended periods of sitting and standing; frequent use of office equipment such as PC, printer, telephone.
• Regular lifting of up to 10 pounds, frequent lifting up to 25 pounds, and occasional lifting up to 50 pounds.
• Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.
• International travel on commercial airlines.

Many TrellisWare positions require a security clearance or the ability to obtain one. Security clearances may only be granted to U.S. citizens. Applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in the job description restricts the company's right to change, assign, or reassign duties and responsibilities at any time for any reason.

TrellisWare Technologies, Inc. is an EEO/AA/Disability/Vets Employer.