Field Applications Engineer II - Midwest

Generac Power Systems; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

Generac Home is hiring a Field Applications Engineer. In this role you will support the deployment, installation, commissioning, troubleshooting, service, and code compliance of Generac home energy solutions, including generators, solar, storage, and load management systems.

Join a fast-paced team with opportunities to learn new technologies and contribute to business and customer success. This role is remote and candidates need to be based in Detroit MI, Cleveland/Columbus/Cincinnati OH OR

Qualifications

• Solid understanding of residential and commercial electrical systems.
• Ability to interpret electrical diagrams and work with high voltage equipment.
• Experience documenting field activities and communicating technical issues.

Responsibilities

• Provide on-site support for installation, commissioning, startup, and troubleshooting of home energy systems.
• Document installation, commissioning, service, and support activities in detailed field reports.
• Resolve complex product, installation, and service issues on-site and via phone/email.
• Maintain contact with dealers, installers, and service providers to improve adoption and satisfaction.
• Deliver technical training at customer, dealer, distributor locations and to internal teams.
• Review electrical diagrams and site plans to support deployment.
• Collaborate with product development and engineering on launches and improvements.
• Review training materials and service documentation for accuracy.

Skills

Electrical systems knowledge

Schematics interpretation

Troubleshooting

Communication with customers

Team collaboration

Education

Associate’s degree in electrical/mechanical engineering or related

Bachelor’s degree in electrical/mechanical engineering or related

Tools

Microsoft Office

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we’ve turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

Generac Home is hiring a Field Applications Engineer. In this role you will support the deployment, installation, commissioning, troubleshooting, service, and code compliance of Generac home energy solutions, including generators, solar, storage, and load management systems.

Partnering with Sales, Engineering, Product Management, Training, Service, and Operations to support field teams, you will work on improving installation quality and customer experience and bring field insights back to the business. You will help resolve complex issues, deliver technical training, and support beta programs and product launches.

Join a fast-paced team with opportunities to learn new technologies and contribute to business and customer success.

This role is remote and candidates need to be based in Detroit MI, Cleveland/Columbus/Cincinnati OH OR Indianapolis IN. Role will have up to 75% travel regionally in the Midwest and possible in Canada

Major Responsibilities

• Provide on-site support for installation, commissioning, startup, and troubleshooting of Generac home energy systems, including generators, automatic transfer switches, solar, energy storage, and associated equipment.
• Document installation, commissioning, service, and support activities in detailed field reports to inform continuous improvement.
• Resolve complex product, installation, commissioning, and service issues on-site and through phone, email, and virtual support; collaborate with senior technical specialists and Field Application Engineers on escalations.
• Maintain regular contact with dealers, installers, and service providers to improve product adoption, installation quality, and customer satisfaction.
• Deliver technical training at customer, dealer, and distributor locations and to internal technical support, field service, warranty, and service operations teams.
• Review electrical one-line diagrams, load calculations, transfer switch configurations, and site-specific installation plans to support successful deployment.
• Partner with Product Development, Engineering, Service, and Quality on product launches, field evaluations, dealer audits, root-cause investigations, and improvements to product reliability and installation quality.
• Review training materials, installation manuals, service documentation, technical bulletins, and other customer-facing content for technical accuracy before publication.
• Advise internal and external sales associates, dealers, contractors, distributors, and service organizations on technical matters.
• Identify technical, regulatory, permitting, utility interconnection, and code-compliance barriers and coordinate internal resources to resolve them.
• Mentor Field Application Engineer I team members to support their technical and professional development.
• Travel up to 75%, including day trips and regional travel, with possible trips to Canada

Minimum Qualifications:

• Associate’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline preferred.
• 3+ years supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems.
• Experience reviewing electrical drawings, one-line diagrams, site plans, and installation documentation.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline preferred.
• 7+ years supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems.
• Experience with home standby generators, automatic transfer switches (ATS), load management, generator controls, and associated electrical infrastructure.
• Technical support, field service, field applications engineering, or technical training experience in power generation, electrical, construction, or energy industries.
• Experience delivering technical training to contractors, dealers, distributors, or customers.
• Experience diagnosing electrical, mechanical, communications, and controls issues in generator systems.
• Experience collaborating with Engineering, Product Management, Service, Warranty, Quality, and Sales.
• Experience with field investigations, product validation, new product introductions, and continuous improvement.
• Generator manufacturer training or certification from Generac, Cummins, Kohler, Briggs & Stratton, CAT, or similar organizations.
• Additional credentials are a plus, including Master Electrician, Journeyman Electrician, NABCEP PV Associate, NETA, NICET, OEM Generator Certification, or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES:

• Solid understanding of residential and commercial electrical systems.
• Ability to interpret schematics and work with high voltage and measurement equipment, including oscilloscopes, meters, and loggers.
• Working knowledge of remote monitoring, connected devices, and network communications used in power generation equipment.
• Competency with NEC and relevant utility interconnection standards.
• Familiarity with natural gas and propane fuel systems, generator sizing, load calculations, and backup power applications.
• Strong problem-solving, root-cause analysis, troubleshooting, time management, and organizational skills; ability to prioritize in a fast-paced environment.
• Strong interpersonal skills and ability to build relationships with customers, peers, and managers.
• Clear, accurate, and timely communication in English, including explaining complex technical concepts to installers, dealers, sales teams, engineers, and end users and responding to customer inquiries.
• Proficiency in Microsoft Office and ability to learn other computer systems for communication and problem-solving.

At this time candidates who require sponsorship now or in the future cannot be considered inclusive of OPT or H1B transfer.

No 3rd parties or agencies at this time.

#LI-HR1

PHYSICAL DEMANDS : Regularly talk, hear, and use hands to operate tools, equipment, and computer controls. Stand, walk, stoop, bend, kneel, reach above the shoulders, and lift up to 50 pounds. Work frequently outdoors and perform ongoing computer-based tasks requiring sitting, close vision, and focus adjustment. A valid driver’s license and passing MVA checks are required. This remote role requires a professional home office and safe storage of job-related tools and materials.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."