Field Application Specialist (Chrom/TFF) - Central Region & Canada

Sartorius North America; Chicago (IL); Remote; USD 90,000 - 117,000; Full time

Job summary

Sartorius North America is seeking a Field Applications Specialist in a remote role covering the Central Region & Canada. You will translate customer process needs into product and workflow recommendations for downstream systems, conduct trials and training, and troubleshoot technical challenges across customer environments.

The ideal candidate has 3+ years in application support or field applications within downstream processing, with Biologics manufacturing exposure.

Qualifications

• Bachelors degree in Life Sciences, Biotechnology, Engineering, or related field or equivalent experience
• 3+ years in application support, technical support, field applications, or similar customer-facing roles in downstream processing
• Experience in biologics manufacturing; exposure to cell and gene therapy is a plus
• Willingness to travel more than 50% to support customer-facing activities
• Ability to lift up to 50 lbs

Responsibilities

• Translate process requirements into product and workflow recommendations for downstream systems
• Execute trials, validation activities, and customer training with documented outcomes
• Troubleshoot inquiries and coordinate corrective actions with stakeholders
• Provide insights to improve technical fit and competitive positioning
• Capture feedback and trends to support portfolio enhancements
• Support training of other Field Application Specialists and Sales team
• Train customers on new technologies and assist start-up activities
• Support quality investigations through technical analysis
• Provide monthly territory activity reports to management

Skills

Field applications

Customer facing

Troubleshooting

Demonstrations

Communication

Education

Bachelors degree in Life Sciences/Biotech/Engineering

Masters degree preferred

Tools

Salesforce

Tableau

System control software

Microsoft Office

Job description

Join our Bioprocessing team as a Field Applications Specialist-(Chrom/TFF) and play a key role in supporting the successful implementation and application of downstream processing technologies that help accelerate the development and production of innovative therapies for better health for more people. Working closely with customers and internal stakeholders across the Central Region & Canada, you will act as a trusted technical partner, providing application expertise, troubleshooting support, and workflow recommendations that enable customer success. Based in a remote work environment with customer‑facing responsibilities across the region, you will contribute directly to the adoption and optimization of Sartorius downstream processing solutions. And it all starts with the ones who move things forward. Like you.

The ideal candidate will reside near a major airport in either TX, IL, or MI

Grow With Us - Your Responsibilities:

• Support customer evaluations, application assessments, and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate adoption of downstream systems including centrifugation, columns, chromatography systems, TFF systems, and associated consumables
• Execute application trials, validation activities, proof‑of‑concept studies, and customer training by designing, coordinating, and documenting customer‑specific evaluation plans, onboarding activities, and outcomes to drive successful implementation
• Troubleshoot technical inquiries, application challenges, and product performance issues by analyzing customer processes and coordinating corrective actions with relevant stakeholders to protect customer productivity
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning, and solution recommendations that improve the technical fit of proposed solutions
• Capture customer feedback, application trends, and competitive intelligence through analysis of field observations, trial results, and product usage patterns, and share recommendations that support portfolio enhancement initiatives
• Support the training and development of other Field Application Specialists and members of the Sales organization on assigned technologies and processes
• Train customers on new technologies, support initial start‑up activities, and participate in internal learning opportunities to continuously expand technical expertise
• Support Quality investigations and complaint resolution activities through process troubleshooting and technical analysis of customer applications
• Provide monthly territory activity reports and updates to management

What Will Convince Us:

• Bachelor's degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience
• Master's degree preferred
• 3+ years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer‑facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments
• Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage
• 1+ years of in‑depth knowledge of biologics process development and scale‑up for monoclonal antibodies; experience with additional modalities is beneficial
• Ability to troubleshoot technical and application‑related challenges in customer environments
• Hands‑on capability to perform demonstrations, trials, evaluations, and customer training while documenting findings, outcomes, and technical recommendations in a structured manner
• Ability to collaborate effectively with Sales, Product Management, Quality, and other cross‑functional stakeholders within a matrix organization
• Strong customer focus with the ability to understand customer needs and translate them into practical application solutions
• Excellent communication and presentation skills with the ability to explain technical value to a broad range of stakeholders
• Proficiency with Microsoft Office; experience with Salesforce, Tableau, and system control software is an advantage
• Willingness to travel more than 50% to support customer‑facing activities
• Ability to lift up to 50 lbs

Salary range is $90,000-$116,530 (depending on qualifications), plus a sales incentive plan, and car allowance.

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real‑world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.

What We Offer

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well‑being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real‑world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e‑mail at [e-mail]

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e‑mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real‑world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution.