Field Application Scientist

Sony; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

An innovative firm is seeking a Field Application Scientist to enhance customer experiences with advanced flow cytometry technology. This role involves providing high-level support to clients, conducting training, and representing the company at various events. You will work closely with a dedicated team, ensuring customers receive exceptional service while also having the opportunity to travel. If you are passionate about life sciences and eager to contribute to groundbreaking research, this position offers a unique chance to make a significant impact in the field.

Benefits

Comprehensive medical coverage

401(k) Plan with company match

Paid parental leave

Employee assistance plan

Education assistance

Short-term & long-term disability plans

Referral bonuses

Employee stock purchase plan

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Qualifications

• 5+ years of experience with multi-laser and multicolor flow cytometry.
• Strong technical support skills for pre- and post-sales.

Responsibilities

• Provide pre- and post-sales support for company products.
• Conduct product demonstrations and training sessions.
• Monitor market activities and report findings.

Skills

Flow Cytometry

Technical Support

Customer Service

Salesforce.com

Time Management

Communication Skills

Education

B.Sc. in Biology

M.Sc. in Immunology

Tools

Salesforce.com

MS Office

Job description

Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research. It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award. To learn more: https://www.sonybiotechnology.com/us/.

POSITION SUMMARY

Sony Biotechnology is looking for a Field Application Scientist (FAS) to join their team. The FAS is responsible for providing high-level pre-sale and post-sale support to external and internal customers on all Sony Biotechnology instruments.

Location: San Francisco Bay Area, CA

JOB RESPONSIBILITIES

• Provide pre- and post-sales support for company products (in person and remote).
• Coordinate and perform product demonstrations, training, and technical support.
• Conduct seminars, workshops and represent the company at meetings.
• Meet customer requirements (responsive, schedule conscious, etc).
• Provide reports, marketing intelligence and information to supervisor and other company personnel as required.
• Utilize Salesforce.com with regularity by updating contact info, adding notes, customer information, etc.
• Maintain relevant internal communications to optimize business growth and customer satisfaction.
• Monitor and report on market and competitor activities and provide relevant reports and information.
• Attend training and develop relevant knowledge, techniques and skills.
• Up to 50% travel may be required.
• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above.

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• B.Sc. degree or higher in Biology, Immunology or related life science discipline is required.
• Minimum of 5 years’ experience with multi-laser and multicolor flow cytometry and cell sorting applications is required.
• Experience in spectral flow cytometry is desired.
• Prior core lab or FAS experience is preferred.
• Prior experience with Sony cell sorters and spectral analyzers is preferred.
• Experienced MS Office user.
• Manage time, activities and expenses to optimize productivity and minimize the cost of doing business.
• Prior experience with Salesforce.com is a plus.
• A strong desire to learn new technologies, and to work with a close-knit, supportive team.
• All candidates must be authorized to work in the USA and be able for occasional international travel.

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology.”

Benefits:

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Employee assistance plan and comprehensive behavioral health benefits.
• Fertility benefits, including surrogacy, and adoption assistance programs.
• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children.
• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance.
• Short-term & long-term disability plans.
• Up to 12 weeks of paid parental and caregiver leave.
• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting.
• Education assistance and student loan programs.

Other Programs:

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs).
• Referral bonuses (subject to eligibility).
• Matching gift program.
• A wide variety of employee business resource groups (EBRGs).
• Special discounts on Sony products, offered exclusively to Sony employees.
• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions).

The anticipated annual base salary for this position is $100,000 to $130,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

#LI-BC1

Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [e-mail] or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

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E-Verify Participation (English/Spanish)

The company requires individuals in customer-facing roles to be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.