Field Application Engineer - Video Protocols & HDMI Expert

Teledyne LeCroy Protocol Solutions Group (PSG); Milpitas (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Teledyne LeCroy Inc. in Milpitas, CA seeks a Field Application Engineer for its Protocol Solutions Group. The role focuses on supporting customers using our test and measurement equipment for HDMI, DisplayPort and other video protocols.

You will collaborate across marketing, sales, engineering and validation, delivering product demonstrations, training webinars and detailed customer documentation.

Qualifications

• Excellent communication skills (written, verbal, and presentation) in English.
• Strong analytical and proactive problem-solving skills.
• High attention to detail while documenting, troubleshooting and communicating.
• Education level: Degree or higher: BSEE/BSCS, bachelor’s in Electronics / electrical engineering / related discipline.
• Valid driver’s license and willingness to travel to different job sites.
• Technical customer support and/or B2B sales experience.
• Experience in basic coding (Python, C# or TCL) for scripting automated software.

Responsibilities

• Provide support to customers using Teledyne LeCroy test and measurement equipment.
• Near real-time support for US-based customers; remote or onsite internationally as needed.
• Assist customers with pre- and post-sales technical support queries via email, phone, and on-site troubleshooting.
• Utilize understanding of protocols and Teledyne LeCroy products to help debug real-world problems.
• Engage in HDMI Forum, VESA and DisplayPort Compliance Working Group calls and testing events.
• Provide product demonstrations and protocol training webinars.
• Generate and review product documentation for customer use-cases.
• Contribute to sales presentations, showcasing product features.
• Build lasting customer relationships to gain feedback for improving user experiences.
• Collaborate with Engineering and Validation teams to recreate customer test environments and reproduce issues.
• Document and communicate customer requirements with Engineering to develop customized solutions.
• Gather field data, document findings, and prepare detailed project status reports.
• Work within and adhere to organizational and government trade compliance policies.

Skills

Excellent communication

Analytical thinking

Attention to detail

Travel willingness

Independent or team player

Technical customer support

B2B sales experience

Basic coding (Python/C#/TCL)

Education

Bachelor's degree in Electronics / EE or related

Tools

Test instruments

Windows/Mac familiarity

Job description

Teledyne LeCroy Inc. in Milpitas, CA seeks a Field Application Engineer for its Protocol Solutions Group. The role focuses on supporting customers using our test and measurement equipment for HDMI, DisplayPort and other video protocols.

You will collaborate across marketing, sales, engineering and validation, delivering product demonstrations, training webinars and detailed customer documentation.