Field Application Engineer II

Mitsubishi Corporation; Dallas (TX); Presencial; USD 86.000 - 118.000; Jornada completa

Descripción de la vacante

Mitsubishi Corporation in Dallas is seeking an experienced engineer to provide technical support to sales channels and key accounts, and to deliver training on Mitsubishi products. This role involves on-site engineering support, SME responsibilities for Diamond Elite distributors, and maintaining up-to-date product knowledge.

The candidate will develop training materials, perform demonstrations, and document activities in CRM.

Formación

• Bachelor's in Electrical or Computer Engineering or equivalent experience.
• 3+ years of application experience with industrial automation products.
• Experience with PLC, VFD, HMI, Servo, Control Networks and other industrial automation applications.
• Must be able to travel internationally, as needed.
• Must have valid driver's license with acceptable driving record.
• Technical writing skills.
• Ability to operate effectively as part of a team.
• Customer service and phone skills.
• Ability to write and perform technical product and solution training for groups.
• Organization skills, i.e. for documents, demos, work area and time management.
• Must be able to work flexible hours.
• Must be located in the Dallas, Texas area.

Responsabilidades

• Provide technical support for products and applications to sales channel personnel and key accounts.
• Provide on-site application engineering and product consulting.
• Serve as the escalated technical resource (SME) to Diamond Elite distributors.
• Maintain technical documents and documentation on MEUS-IAD products.
• Develop technical/application notes detailing start-up procedures of new products.
• Maintain knowledge of new products and applications through self-study and hands-on testing.
• Provide technical product and solution training and demonstrations to customers and distributors.
• Deliver presentations to external organizations or entities.
• Document activities and support data in CRM.
• Provide service support startup and project work when approved.
• Serve on a rotating basis as telephone support engineer per TCC schedule.

Conocimientos

PLC experience

VFD knowledge

HMI knowledge

Technical writing

Educación

Bachelor's in Electrical/Computer Engineering

Equivalent experience

Herramientas

PC hardware

Industrial software

Descripción del empleo

Under minimum supervision, provide technical support for products and applications to key accounts and sales channel personnel. May also develop and/or deliver technical training to customers, distributors and MEUS-IAD personnel on all Mitsubishi products.

The essential functions of the position include, but are not limited to the following:

• Provide technical support for products and applications to sales channel personnel and key accounts. May also develop and/or deliver technical training to customers, distributors and MEUS-IAD personnel on all Mitsubishi products.
• Provide on-site application engineering and product consulting.
• Serve as the escalated technical resource (subject matter expert [SME]) to Diamond Elite distributors.
• Maintain technical documents and documentation on MEUS-IAD products, as assigned.
• Develop technical/application notes where applicable, detailing start-up procedures of new products.
• Maintain current knowledge of new products and applications, through self-study, hands‑on testing of demo units, and seminar attendance.
• Provide technical product and solution training and demonstration to customers, distributors and MEUS-IAD personnel on Mitsubishi products. Actively identify opportunities for custom training classes.
• Deliver presentations to external organizations or entities.
• Document activities and support data in CRM.
• When approved perform service support startup and project work.
• Serve on a rotating basis as telephone support engineer per the Technical Call Center (TCC) schedule (approximately two weeks per year).
• Perform other duties as assigned.

Supervisory / Managerial Responsibilities

Travel Requirements

25-50% Travel for training and application support within North America.

ESSENTIAL EDUCATION, SKILLS AND EXPERIENCE

• Bachelor's in Electrical or Computer Engineering or equivalent experience.
• 3+ years of application experience with industrial automation products.
• Experience with PLC, VFD, HMI, Servo, Control Networks and other industrial automation applications.
• Ability to develop and maintain in‑depth, up‑to‑date technical knowledge, including the latest MEUS‑IAD products, and to serve as escalated technical resource (subject matter expert [SME]).
• Must be able to travel internationally, as needed.
• Must have valid driver's license with acceptable driving record.
• Technical writing skills.
• Ability to operate effectively as part of a team.
• Customer service and phone skills.
• Professional, patient, positive, confident communication style and attitude.
• Ability to write and perform technical product and solution training for groups.
• Organization skills, i.e. for documents, demos, work area and time management.
• Must be able to work flexible hours.
• Must be located in the Dallas, Texas area.

BENEFICIAL EDUCATION, SKILLS AND EXPERIENCE

• Strong background in PLCs, VFDs, HMIs, and networking, process control and IEC 1131 programming standards is preferred.
• Some experience with PC hardware and software required with specific experience in industrial applications is preferred.
• Ability to discuss and analyze customer application requirements on phone or in person.

The pay range for this position at commencement of employment is expected to be between $85,600/yr. and $117,700/yr.; however, base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are an equal employment opportunity employer . All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona‑ fide occupational qualification).

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.

To view the EEO is The Law Poster and the supplement, please visit www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

To view the Notice to Job Applicants and Employees regarding San Francisco's Fair Chance Ordinance and the Know Your Rights poster please visit www.sfgov.org/olse/sites/default/files/FCO%20poster2020_0.pdf

Applicants with a disability who need assistance with the application process may contact Human Resources by email at [e-mail] or by calling 714.229.3813.