Field Account Representative

Farmers Home Furniture; La Follette (TN); On-site; USD 88,000 - 108,000; Full time

Job summary

A retail furniture company is seeking a Field Account Representative to manage customer accounts, secure payments, and assist with delivery operations. This role requires a High School Diploma with experience in collections and distribution. Responsibilities include contacting customers for overdue payments, assisting delivery drivers, and performing heavy lifting. The position offers an entry-level salary range of $88,000 to $108,000, with full-time employment expected in La Follette, TN.

Qualifications

• Six months experience in a distribution or warehouse environment.
• Six months experience in payment collections or general office procedures.

Responsibilities

• Contact customers regarding overdue payments.
• Document all correspondences with customers.
• Assist delivery truck drivers with directing trucks.
• Load and unload trucks for deliveries.
• Perform general vehicle maintenance.

Skills

Customer service

Data analysis

Communication

Problem solving

Education

High School Diploma or GED

Job description

Field Account Representative – Farmers Home Furniture

Position overview: Work functions associated with locating, notifying, and securing payments from customers with delinquent accounts, as well as performing delivery and warehouse activities such as loading/unloading trucks and delivering merchandise to customers’ homes or businesses.

Responsibilities

• Contact customers by telephone to determine reason for overdue payment and review terms of sales, service, or credit contract to secure payment.
• Document all correspondence and attempted correspondence with customers concerning accounts.
• Receive payments and post amounts paid to customers’ accounts.
• Travel to customers’ homes to collect on late payments and assist with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepare paperwork prior to legal action against severely late-paying customers.
• Log details of work activities on a daily, weekly, and monthly basis.
• Operate personal computer and other equipment necessary for essential functions, including word processing, spreadsheet, and database work.
• Assist delivery truck drivers with directing trucks into unloading areas to ensure safe vehicle operations.
• Load trucks for daily deliveries; unload merchandise at customer locations and set up as required.
• Obtain customer signatures on receipts for pickup or delivery.
• Record deliveries on delivery record and submit to appropriate management.
• Monitor maintenance and inspection of vehicles, perform general vehicle maintenance, and record fuel/fluid usage.
• Unload merchandise from warehouse and freight trucks; place stock on shelves or racks and set up merchandise and sales promotion displays.
• Assemble merchandise as required; assist with repossessions of goods; perform general maintenance and grounds‑keeping duties.
• Perform customer service inspections and/or repairs as needed.
• Follow and adhere to Delivery Standards, Customer Service Counter Standards, and Telephone Standards.
• Uphold and promote the company’s H.O.M.E. values.

Additional Functions

• Assist in other store departments as required.

Qualifications

• High School Diploma or GED; six (6) months experience in a distribution or warehouse environment; six months experience in payment collections or general office procedures; or any combination of training, experience and education providing the required knowledge, skills and abilities.
• Valid State Driver’s License.

Performance Aptitudes

• Data Utilization: Review, categorize, prioritize, and analyze data; exercise discretion in determining data classification; reference analysis to established standards.
• Human Interaction: Provide guidance, assistance, and interpretation to others regarding application of procedures and standards.
• Equipment, Machinery, Tools, and Materials Utilization: Operate, maneuver, and control equipment, machinery, tools, and materials used in performing essential functions.
• Verbal Aptitude: Utilize a wide variety of reference and descriptive data and information.
• Mathematical Aptitude: Perform addition, subtraction, multiplication, and division; calculate decimals and utilize principles of fractions.
• Functional Reasoning: Carry out instructions furnished in written, oral, or diagrammatic form; exercise independent judgment for choices of action.
• Situational Reasoning: Exercise judgment, decisiveness, and creativity in evaluating information against measurable or verifiable criteria.

ADA Compliance

Physical Ability

Tasks require heavy physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects and materials of moderate weight (up to 100 pounds) and occasionally heavier objects (over 100 pounds).

Sensory Requirements

Some tasks require perception and discrimination of colors, sounds, depth, and visual cues or signals; some tasks require oral communication.

Environmental Factors

Performance may require exposure to adverse environmental conditions such as dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Equal Opportunity Employer

Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination. In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities.

Location

La Follette, TN

Salary

$88,000.00 – $108,000.00

Employment Type

Full-time

Seniority Level

Entry level

Job Function

Sales and Business Development

Industry

Retail