Field Account Manager, TPA - Chicago, IL

UnitedHealthcare; Chicago (IL); On-site; USD 30,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase program

401k contribution

Job summary

UnitedHealthcare is building a stronger health care experience by removing barriers to quality care and empowering communities. The role focuses on educating customers, resolving service issues, and fostering enduring relationships while collaborating with internal teams across Implementation and Operations Service.

The candidate will demonstrate strong presentation skills, navigate a complex organization, and support a wide range of health plan customers.

Qualifications

• 2+ years of customer service experience with diverse stakeholders such as employers, consumers, consultants, brokers, etc.
• 1+ years in health care insurance industry
• Willingness to travel at least 25%
• Driver's license and reliable transportation

Responsibilities

• Maintain and provide customer information to the SAE on service trends, umr.com adoption, myHCE usage, wellness initiatives, and improvement opportunities.
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
• Establish and maintain solid relationships with customers to maintain persistency
• Coordinate ordering of enrollment materials/directories for customers
• Coordinate resolution of pre-implementation service and eligibility issues with Implementation department
• Coordinate implementation activities
• Conduct enrollment meetings and customer sponsored health fairs for assigned customers
• Demonstrate healthcare industry knowledge and understanding of customer-specific industry
• Own the service experience of customers at the field level and ensure issues are resolved promptly
• Facilitate customer meetings with Operations Service Team to assess trends and escalate issues
• Train customers on umr.com and InfoPort Reporting to expand adoption

Skills

Customer service

Relationship building

Presentation skills

Travel readiness

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

• Maintain and provide customer information to the SAE on service trends, umr.com adoption, myHCE usage, wellness initiatives, and improvement opportunities, etc.
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
• Establish and maintain solid and appropriate relationships with customers to maintain persistency
• Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
• Coordinate ordering of enrollment materials/directories for customers
• Coordinate resolution of pre-implementation service and eligibility issues with Implementation department
• Coordinate implementation activities
• Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
• Demonstrate a high level of healthcare industry knowledge as well as the customer's specific industry
• Perform other assignments and responsibilities as required by management
• Customer service and problem-solving skills
• Ability to navigate a complex organization to accomplish customer satisfaction
• Ability to demonstrate superior presentation skills in both small and large group settings
• Ability to interface with and influence internal business partners through the use of excellent interpersonal skills
• Own the service experience of customers at the field level by working with the Operations Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
• Develop and maintain solid relationship with internal partners in Operations Service Team to manage customer service experience
• Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Operations Service Team and conducting customer consultations as required
• Facilitate customer meetings with the Operational Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
• Train customers on umr.com and InfoPort Reporting. Expand customer expertise and reliance on online web tools to drive usage and adoption

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of Customer service experience which demonstrates the ability to work with others, ie employers, consumers, consultants, brokers, etc.
• 1+ years of health care insurance industry experience
• Travel at least 25%
• Driver's License and access to reliable transportation

Required Qualifications:

• Insurance license as required by law (or must obtain upon hire)
• 3+ years of health care industry experience
• TPA experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $22.00 to $48.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.