Field Account Executive - Retail

Zones IT Solutions; Auburn (WA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan with matching

Paid time off

Job summary

Zones is seeking a Field Account Executive for Retail to drive end-to-end solutions in the U.S. market.

You’ll partner with vendors and channel partners to sell hardware, software, and services into retail accounts, building long-term client relationships and mapping opportunities across store environments. You will engage with OEMs such as HP, Cisco and Lenovo, develop territory plans, and manage the full sales cycle from discovery through close, including demonstrations and post-sale

Qualifications

• 3-5+ years of outside field sales experience in IT hardware, software, or services

Responsibilities

• Retail client engagement: build and manage relationships with retail end-users and IT stakeholders.
• Solution selling: position bundled hardware, software and services to address retail challenges.
• Partner collaboration: work with OEMs, distributors and Zones teams to scope, quote and close deals.
• Territory development: own defined sales territory and drive opportunity progression from discovery to close.
• Account planning: map accounts with vendors and internal teams to align goals and growth targets.
• In-store technology enablement: support demos, pilots and post-sale coordination for store value.
• Sales pipeline management: maintain pipeline and forecast in CRM with KPI reporting.

Skills

Outside field sales

Enterprise discovery

CRM experience

Retail tech knowledge

Territory development

Tools

CRM software

Salesforce

Job description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

We’re seeking a driven and consultative Field Account Executive to join our tech-focused sales team, specializing in retail technology solutions. In this role, you'll partner closely with key vendors and channel partners to sell tailored hardware, software, and service solutions into retail businesses—ranging from national chains to regional players. You'll be responsible for developing client relationships, identifying retail tech pain points, and delivering value through scalable, integrated solutions.

What you’ll do as the Field Account Executive – Retail:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

This role requires up to 50% Travel

• Retail Client Engagement: Build and manage relationships with retail end-users (store operations, IT, procurement), understanding their infrastructure and technology needs—from POS to edge computing and in-store networking.
• Solution Selling: Position bundled offerings (hardware, software, services) that address specific retail challenges—such as inventory visibility, omnichannel integration, loss prevention, and store modernization.
• Partner Collaboration: Work closely with OEM partners (e.g., HP, Cisco, Lenovo), distributors, and internal engineering teams to scope, quote, and close complex deals.
• Territory Development: Own a defined sales territory or vertical (e.g., retail, hospitality, QSR), identifying new opportunities, qualifying leads, and driving deal progression from discovery through close.
• Account Planning: Conduct joint account mapping with vendor and internal channel teams, aligning goals, sales plans, and quarterly growth targets.
• In-Store Technology Enablement: Assist with solution demos, pilot rollouts, and post-sale coordination—ensuring technology delivers value at the store level.
• Sales Pipeline Management: Maintain accurate pipeline and forecasting in CRM tools, reporting on KPIs tied to bookings, revenue, and margin contribution.

Client Relationship Management:

• Practice strategic relationship development and management for each client and prospect to obtain a deep understanding of the client’s business.
• Become a proactive and trusted client partner with the aim of establishing Zones as an extension of the client’s IT department.
• Proactively collaborate with a variety of IT decision makers to improve their technology infrastructure and solve business problems.

Product,Servicesand Solution Selling:

• Initiate conversations, identify opportunities and execute sales for core products, cloud, managed solutions and professional services.
• Upsell, cross sell, and attach products and services to maximize margins using a consultative approach.
• Research, prepare and proactively execute calls into prospects and client accounts using trained best practices.

Internal Resource Management:

• Orchestrate internal Zones resources to sell solutions and provide Five-Star Service that exceeds client expectations.
• Work in a ‘team sales environment and proactively partner with field sales, marketing, channel partner resources and other Zones departments to maximize efforts and sales opportunities.

What will you bring to the team:

• 3-5+years of outside fieldsales experiencein the ITHardware, IT Software, or ITServicesindustry
• Ability toblueprintand navigateEnterprise level organizations to run discovery, ID buying cycle, andfacilitatesales cycle
• Experience in carryingan individual sales quota goal/metric
• CRMdatabase experience
• Knowledge and experience of Professional and Managed Services
• Knowledge and experience with Point-of-sale (POS) modernization, Digital signage & kiosks, Network transformation (SD-WAN, Wi‑Fi), AI and IoT in retail
• Knowledge and experience Cloud migration for store systems, Pre-kitted deployment models, Franchise enablement strategies
• Knowledge and experience Retail edge architecture (AWS, Azure, GCP)

Attributes/Competencies:

• Prospector/Closer: Demonstratedsuccess calling prospects and following warm leads with desire toimpactbusiness landscape through closing on our suite of technology solutions.
• Sales Instinct & Active Listener: Effective communicator who can identify business problems that can be solved with a connection to Zones’products and solutions.
• Ability to Rally: Retainhigh energy and positive attitude and “bounce back” mentality in the always evolving technology sales industry.
• Collaborative: Team oriented, transparent, authentic, seeks win-win solutions with use of the vast Zones team of resources.
• Organization: Motivated, confident, proactive self-starter with“own my business”attitude and strong ability to set andmaintaina productive cadence throughout each day in a dynamic and fast-paced environment.
• Curious Learner: Ability to absorb technology concepts and translate them to Zones’solutions to impact clients’expected business outcomes.

Qualified candidates can expect a salary range of $70,000-75,000 + Commission

Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.