Field Access Manager - Ohio Valley

TalentAlly; Columbus (OH); Remote; USD 117,000 - 184,000; Full time

Job summary

TalentAlly is seeking a Field Access Manager to serve as the subject-matter expert on access for healthcare professionals and organizations. You will work cross-functionally with patient support, market access, and field sales to enable timely patient access to therapy.

The role requires deep knowledge of payer policies, benefits verification, prior authorization, and appeals processes. You will educate providers, monitor access trends, and build cross-functional partnerships to remove barriers

Qualifications

• Bachelor's degree required.
• 7+ years in patient support, pharma/healthcare sales or reimbursement.
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial).
• HIPAA regulations expertise.

Responsibilities

• Educate HCP accounts on patient access processes and benefits.
• Analyze access trends and payer coverage.
• Collaborate across functions to resolve access barriers.
• Support patient access with hub programs and financial assistance.
• Maintain relationships with internal stakeholders.
• Attend National and Regional Meetings.

Skills

Access management

HIPAA compliance

Payer coverage

Reimbursement

Communication

Remote work

Education

Bachelor's Degree

Job description

Field Access Manager

The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work cross-functionally with patient support, market access, and field sales to support timely patient access to therapy. The FAM will provide information to providers on access processes, reimbursement issues, and support patient assistance programs, all while ensuring compliance with healthcare regulations.

Key Responsibilities

• Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats.
• Analyze access trends.
• Partner cross-functionally to identify and address barriers to patient access and supporting patient satisfaction.
• Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy.
• Monitor payer trends to address access barriers.
• Provide access information to HCP offices.
• Provide access education to field teams upon approved direction.
• Escalate and coordinate on access issues with third parties including hub vendor.
• Provide education and support on Specialty Pharmacy issues.
• Provide information to HCP offices on how the products are covered under the benefit design (Commercial, Medicare, Medicaid).
• Answer questions about coverage, including payer-specific access questions.
• Maintain deep knowledge of regional and national market dynamics, and payer coverage policies.
• Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans.
• Educate and update HCPs on key private and public payer coverage and changes that impact access for patients.
• Support patient access to the product by providing subject matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes and standard operating procedures.
• Educate HCP offices on the product hub program including, e.g., patient support offerings, financial assistance and hub educational resources.
• Demonstrate knowledge of and communicate information about access resources and payer processes/policies.
• Attend National and Regional Meetings.

Minimum Requirements

• Bachelor's Degree
• Minimum of 7 years' experience in patient support, Pharmaceutical /healthcare sales or operations, or reimbursement support.
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes.
• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
• Exhibit competent understanding of hub and patient support activities.
• Proven ability to manage multiple priorities in a remote environment with 20-25% travel; Must reside in the Ohio Valley assigned territory.
• Ability to operate as a "team player" in collaborating with multiple sales representatives, sales leadership, and internal colleagues appropriately to reach common goals
• Must be at least 21 years old with a valid driver's license and a clean driving record.
• Excellent interpersonal and communication skills; demonstrated ability to engage and influence multiple stakeholders across teams and disciplines.

Preferred Requirements

• Pharmaceutical industry experience highly preferred.
• Deep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferred.
• Has context menu.

Required Skills

• Adaptability
• Adaptability
• Clinical Care
• Company Policies
• Cost Effectiveness Analysis
• Data Analysis
• Direct Marketing
• Employee Scheduling
• Evaluating Applications
• Healthcare Reimbursement
• Health Economic Modeling
• Health Economics
• Health Economics Research
• Health Policy Analysis
• Health Technology Assessment (HTA)
• HIPAA Regulations
• Interpersonal Relationships
• Liaison Work
• Market Access
• Market Analysis
• Market Research
• Medicare Part B
• Multidisciplinary Teamwork
• Patient Assistance
• Patient Engagement {+ 10 more}

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. We provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement. We are proud to be a company that embraces the value of bringing together talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts.

The primary location for this posting is: USA - Pennsylvania - North Wales (Upper Gwynedd)

Where required by law, the compensation range for this role is provided below. The salary range for the primary location of this role is: $117,000.00 - $184,200.00. This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: 25%

Flexible Work Arrangements: Remote

Shift: Not Indicated

Valid Driving License: No

Hazardous Material(s): n/a

Job Posting End Date:11/3/2026*