Field Access Manager- New England South

MSD

North Wales (Montgomery County)

Remote

USD 117.000 - 184.000

Vollzeit

Vor 7 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Medical, dental, vision benefits

401(k) plan with company match

Paid holidays and vacation

Zusammenfassung

MSD is seeking a Field Access Manager to serve as a subject-matter expert on access issues for healthcare professionals and organizations. This remote/field-based role collaborates with patient support, market access, and field sales to support timely patient access to therapy and ensure regulatory compliance.

You will provide education on access processes, payer coverage, and patient assistance programs, analyze trends, build cross-functional relationships, and escalate issues with hub vendors.

Qualifikationen

Bachelor’s degree required.
Minimum 7 years in patient support, pharmaceutical/healthcare sales or operations, or reimbursement support.
Strong knowledge of health insurance structures and access processes.
HIPAA compliance and patient confidentiality expertise.
Remote work with 20–25% travel; must reside in New England South territory.

Aufgaben

Provide information and education to HCP accounts on patient access, including benefit verification, prior authorization, appeals, and patient support programs.
Analyze access trends and identify barriers to patient access.
Partner cross-functionally to address access challenges and support patient satisfaction.
Build trusted relationships with internal stakeholders to enable seamless access to therapy.
Monitor payer trends and provide access information to HCP offices.
Deliver access education to field teams and escalate issues with hub vendors.
Educate HCP offices on hub programs, coverage, and payer policies.
Attend National and Regional Meetings.

Kenntnisse

Adaptability

Clinical Care

Company Policies

Cost Effectiveness Analysis

Data Analysis

Direct Marketing

Employee Scheduling

Evaluating Applications

Healthcare Reimbursement

Health Economic Modeling

Health Economics

Health Economics Research

Health Policy Analysis

Health Technology Assessment

HIPAA Regulations

Interpersonal Relationships

Liaison Work

Market Access

Market Analysis

Market Research

Medicare Part B

Multidisciplinary Teamwork

Patient Assistance

Patient Engagement

Ausbildung

Bachelor’s Degree

Jobbeschreibung

Job Description

The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work cross‑functionally with patient support, market access, and field sales to support timely patient access to therapy. The FAM will provide information to providers on access processes, reimbursement issues, and support patient assistance programs, all while ensuring compliance with healthcare regulations. The FAM role is a remote/field‑based role that proactively provides approved education to defined accounts within an assigned geography on matters related to access and coverage to facilitate appropriate patient access. The FAM will analyze access issues and act as the local access resource for HCPs and other field force personnel and region management, as permitted by policy. Where appropriate, the FAM will coordinate with the access hub concerning individual patient cases including patient access and coverage assistance, hub enrollment and overall coordination. The FAM will need to collaborate cross functionally with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade and Specialty Pharmacy Accounts while abiding by all corporate and industry policy and procedures. The FAMs will manage daily activities that support appropriate patient access.

Activities

Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats.
Analyze access trends.
Partner cross‑functionally to identify and address barriers to patient access and supporting patient satisfaction.
Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy.
Monitor payer trends to address access barriers.
Provide access information to HCP offices.
Provide access education to field teams upon approved direction.
Escalate and coordinate on access issues with third parties including hub vendor.
Provide education and support on Specialty Pharmacy issues.
Provide information to HCP offices on how the products are covered under the benefit design (Commercial, Medicare, Medicaid).
Answer questions about coverage, including payer‑specific access questions.
Maintain deep knowledge of regional and national market dynamics, and payer coverage policies.
Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans.
Educate and update HCPs on key private and public payer coverage and changes that impact access for patients.
Support patient access to the product by providing subject matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes and standard operating procedures.
Educate HCP offices on the product hub program including, e.g., patient support offerings, financial assistance and hub educational resources.
Demonstrate knowledge of and communicate information about access resources and payer processes/policies.
Attend National and Regional Meetings.

Minimum Requirements

Bachelor’s Degree.
Minimum of 7 years’ experience in patient support, Pharmaceutical /healthcare sales or operations, or reimbursement support.
Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes.
Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
Exhibit competent understanding of hub and patient support activities.
Proven ability to manage multiple priorities in a remote environment with 20-25% travel;
Must reside in the New England South assigned territory.
Ability to operate as a “team player” in collaborating with multiple sales representatives, sales leadership, and internal colleagues appropriately to reach common goals.
Must be at least 21 years old with a valid driver’s license and a clean driving record.
Excellent interpersonal and communication skills; demonstrated ability to engage and influence multiple stakeholders across teams and disciplines.

Preferred Requirements

Pharmaceutical industry experience highly preferred.
Deep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferred has context menu.

Required Skills

Adaptability
Adaptability
Clinical Care
Company Policies
Cost Effectiveness Analysis
Data Analysis
Direct Marketing
Employee Scheduling
Evaluating Applications
Healthcare Reimbursement
Health Economic Modeling
Health Economics
Health Economics Research
Health Policy Analysis
Health Technology Assessment (HTA)
HIPAA Regulations
Interpersonal Relationships
Liaison Work
Market Access
Market Analysis
Market Research
Medicare Part B
Multidisciplinary Teamwork
Patient Assistance
Patient Engagement {+ 10 more}

Preferred Skills

US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.

As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts.

Benefits

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

Salary and Compensation

Where required by law, the compensation range for this role is provided below. The salary range for the primary location of this role is: $117,000.00 - $184,200.00. This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.

Employee Status

Regular
Relocation: No relocation
VISA Sponsorship: No
Travel Requirements: 25%
Flexible Work Arrangements: Remote
Shift: Not Indicated
Valid Driving License: No
Hazardous Material(s): n/a

Job Posting End Date

11/3/2026