Fiber Technician - Pontiac, MI

Metronet; Pontiac (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical premiums paid by company

Disability and life insurance

401(k) company match

Equipment provided

Opportunities for advancement

Discounted Metronet service

Associate perks and discounts

Company vehicle and fuel card

Job summary

Metronet is hiring a Fiber Technician in Pontiac, MI to install and troubleshoot fiber services from the terminal to the customer premises. You will educate customers on our product lineup and services, and you may earn commissions by explaining and selling Metronet offerings.

The role requires physical fitness to handle installations in attics, crawl spaces, and ladders, plus a valid driver's license and ability to travel. Join a team focused on safety, performance, and customer care.

Qualifications

• High School Diploma or GED required or equivalent.
• Telecom/fiber experience preferred but not required.
• Able to lift up to 75 lbs and work in attics/crawl spaces.
• Valid driver’s license and clean driving record.
• Authorized to work in the U.S.
• Willing to travel and cover on-call shifts.

Responsibilities

• Install and troubleshoot Metronet services from the terminal to Customer Premise Equipment (CPE).
• Provide in-depth customer education on Metronet products and services.
• Explain Metronet services to customers to earn commissions.
• Maintain professionalism with customers and colleagues.
• Work to meet key performance metrics.
• Perform other duties as requested and compliant with laws.

Skills

Customer service

Communication

Teamwork

Physical fitness

Problem solving

Education

High School Diploma or GED

Tools

Hand tools

Job description

Join the Future of Connectivity with Metronet!

We have an immediate opening for an energetic Fiber Technician in Pontiac, MI!

As a Fiber Technician you will be responsible for performing basic to advanced installations, disconnects and service changes for residential and business customers for high-speed internet services and phone. You will provide basic troubleshooting and repair for services from the fiber terminal, or the ONT to consumer's electronic devices (Modem, and Wireless devices etc.).

ESSENTIAL JOB FUNCTIONS:

• You will install and troubleshoot all Metronet services from the terminal to Customer Premise Equipment (CPE).
• You will provide in-depth customer education on all Metronet products and services.
• You will earn commissions by explaining Metronet services and products to all customers.
• You will be professional with customers and fellow associates.
• You will work towards meeting key performance metrics.
• Other job-related duties as requested
  • Subject to all applicable state and federal laws

JOB QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or GED.
• We Look for experience with a telecom / fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
• Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
• Able to lift and carry loads of up to 75lbs including ladder.
• Ability to work with basic hand tools and other specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license/satisfactory driving record
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• Perform on-call rotation duties after regular business hours.
• Available to work overtime when deemed necessary, including holidays and weekends.
• Available to travel for training or as needed.

Total Rewards:

• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Associate perks and discounts
• Discounted Metronet service in our serviceable area
• And more!

Job specific perks:

• Tools, equipment, and training provided
• Company vehicle and fuel card

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.