Fiber Technician - Grand Rapids, MI

Socket.dev; Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical premiums paid by company

Disability and life insurance

401(k) company match

Company vehicle and fuel card

Cell phone allowance

Professional development programs

Discounted Metronet service

Associate perks and discounts

Job summary

Metronet in Grand Rapids, MI is hiring a Fiber Technician to install and troubleshoot high-speed internet services from the terminal to customer equipment. You will educate customers on Metronet products while maintaining safety and quality standards.

The role requires physical stamina, the ability to work in attics, crawl spaces, and varying weather, with opportunities for advancement and a comprehensive benefits package including medical, life insurance, 401(k), and a company vehicle.

Qualifications

• High School Diploma or GED.
• Experience with a telecom/fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work in attics, crawl spaces, and in adverse weather conditions.
• Physical ability to climb ladders up to 25 feet with safety equipment.
• Able to lift and carry loads of up to 75 lbs including ladders.
• Ability to work with basic hand tools and other equipment with training.
• Operate and maintain company vehicle safely and professionally.
• Valid driver’s license and satisfactory driving record.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

Responsibilities

• Install and troubleshoot Metronet services from the terminal to Customer Premise Equipment (CPE).
• Provide in-depth customer education on all Metronet products and services.
• Earn commissions by explaining Metronet services and products to all customers.
• Be professional with customers and fellow associates.
• Work towards meeting key performance metrics.
• Other job-related duties as requested, subject to all applicable state and federal laws.

Skills

Physical stamina

Team player

Customer education

Professionalism

Safety awareness

Education

High School Diploma or GED

Tools

Hand tools

Company vehicle

Fuel card

Job description

Love Your Mondays again!

Join the Future of Connectivity with Metronet!

We have an immediate opening for an energetic; Fiber Technician in Grand Rapids, MI!

As a Fiber Technician you will be responsible for performing basic to advanced installations, disconnects and service changes for residential and business customers for high-speed internet services and phone. You will provide basic troubleshooting and repair for services from the fiber terminal, or the ONT to consumer's electronic devices (Modem, and Wireless devices etc.).

ESSENTIAL JOB FUNCTIONS:

• You will install and troubleshoot all Metronet services from the terminal to Customer Premise Equipment (CPE).
• You will provide in-depth customer education on all Metronet products and services.
• You will earn commissions by explaining Metronet services and products to all customers.
• You will be professional with customers and fellow associates.
• You will work towards meeting key performance metrics.
• Other job-related duties as requested
  • * Subject to all applicable state and federal laws

JOB QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or GED.
• We Look for experience with a telecom / fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
• Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
• Able to lift and carry loads of up to 75lbs including ladder.
• Ability to work with basic hand tools and other specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license/satisfactory driving record
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• Perform on-call rotation duties after regular business hours.
• Available to work overtime when deemed necessary, including holidays and weekends.
• Available to travel for training or as needed.

Total Rewards:

• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Professional development programs
• Associate perks and discounts
• Discounted Metronet service in our serviceable area
• And more!

Job specific perks:

• Company-paid logo attire/uniform
• Tools, equipment, and training provided
• Company vehicle and fuel card
• Cell phone allowance

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

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