FHC Patient Access Referral Specialist I

Louisville Metro Government; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Group Term Life

Sick Leave

Vacation

Holiday Pay

Kentucky Retirement Systems

457 Deferred Comp

Tuition Assistance

Job summary

Louisville Metro Government is seeking a Medical Office Specialist to support referral workflows across multiple Family Health Centers in the Louisville area. You will process referral requests, verify medical necessity, and schedule procedures while coordinating with EHR and Practice Management systems.

The role requires a high school diploma or equivalent and at least one year of experience in a healthcare setting.

Qualifications

• High school graduation or equivalent.
• At least one year of experience as a medical office specialist in an FQHC or health care setting.
• Equivalent mix of training and experience may be substituted per Civil Service guidelines.

Responsibilities

• Processes and manages all requests for referrals.
• Verifies diagnosis codes that support medical necessity for referrals.
• Schedules appointments for procedures and/or medical consults.
• Prepares Transition of Care documents in the EHR and submits them to the referral office.
• Communicates referral details in the EHR and PMS; queries ordering providers as needed.
• Closes referral orders in the EHR and PMS when completed or expired.

Skills

Medical office experience

Customer service

Clerical skills

LEP/interpretation awareness

Education

High school diploma or equivalent

Tools

EHR systems

PMS (Practice Management System)

Job description

CLINIC LOCATIONS AND HOURS:

www.fhclouisville.org

Description

CHARACTERISTICS OF THE WORK

Under close supervision, performs all referral-related work, as well as interacts with multiple Family Health Centers (FHC) personnel and outside healthcare systems.

Examples of Duties

• Processes and manages all requests for referrals.
• Verifies diagnosis codes that support medical necessity for referrals.
• Schedules appointments for procedures and/or medical consults.
• Prepares Transition of Care document in the electronic health record (EHR) and submits all necessary documents to referral office via direct message, when applicable, or through the fax server.
• Communicates details of the referral order and referral management module in EHR and Practice Management System (PMS).
• Queries ordering provider as necessary to obtain all information required by the referral office.
• Closes out referral orders in EHR and the referral in PMS when the referral expires or results of visit are received.
• Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services.
• Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services.
• Adheres to standard precautions.
• Performs related work as required.

Minimum Requirements

• High school graduation or its equivalent.
• One year of experience as a medical office specialist in a federally qualified health center (FQHC) or health care setting.
• An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.

Physical Requirements And Working Conditions

• Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.
• Lifts and carries materials weighing up to 15 lbs.
• Spends extended periods of time sitting, standing, and walking.
• Spends extended periods of time typing and reading computer screens.
• Identifies medical record documentation, requests, and/or releases.

Special Requirements

• Must be available to work extended hours as necessary.
• Must provide own transportation to work at other FHC locations as needed.

Supplemental Information

An Equal Opportunity Employer

Clinic Locations and Hours

FHC - Portland

2215 Portland Avenue

Louisville KY 40212

[phone]

Monday - Thursday: 8:00am - 9:00pm

Friday: 8:00am - 4:30pm

Saturday: 8:00am - noon

Sunday: Closed

FHC - East Broadway

834 East Broadway

Louisville KY 40204

Monday - Thursday: 8:00am - 9:00pm

Friday: 8:00am - 4:30pm

Saturday: 8:00 - 12:00pm

Sunday: Closed

FHC - Phoenix (Healthcare for the Homeless)

712 E Muhammad Ali Blvd

Louisville KY 40202

Monday - Friday: 7:30am - 4:00pm

Saturday - Sunday: Closed

FHC - Iroquois

4100 Taylor Blvd

Louisville KY 40215

Monday: 8:00am - 4:30pm

Tuesday: 8:00am - 8:30pm

Wednesday - Friday: 8:00am - 4:30pm

Saturday - Sunday: Closed

FHC - Fairdale

1000 Neighborhood Place

Fairdale KY 40118

Monday - Friday: 8:00am - 4:30pm

Thursdays: 8:00am - 8:30pm

Saturday - Sunday: Closed

FHC - Southwest

9702 Stonestreet Road, Suite 220

Louisville KY 40272

Monday - Wednesday: 8:00am - 4:30pm

Thursday: 8:00am - 8:00pm

Friday: 8:00am - 4:30pm

Saturday - Sunday: Closed

FHC - Americana

4805 Southside Drive

Louisville KY 40214

Monday - Friday: 8:00am - 4:30pm

Saturday - Sunday: Closed

Benefits

• Medical
• Dental
• Vision
• Group Term Life
• Supplemental Life
• Accidental Death & Dismemberment
• Sick Leave
• Vacation
• Holiday Pay
• Bereavement Leave
• Kentucky Retirement Systems
• 457 Deferred Comp
• Tuition Assistance