FHC Family Coach

Buckner International; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Buckner Children and Family Services Community in San Antonio, TX is seeking a Family Coach/Case Manager to interview clients, assess needs, and provide family coaching services addressing poverty, addiction, abuse, and homelessness.

The role involves organizing support groups, connecting participants with community resources, and collaborating with civic, religious, and business groups to strengthen families through targeted programs.

Qualifications

• Bachelor’s degree required.
• Minimum of 2 years related case management experience with at-risk children and families.
• Proficient with community resources.
• Excellent public speaking and professional communication with a multi-ethnic population.

Responsibilities

• Create, develop, and implement Family Hope Center programs aligned with core programs and the Family Strengthening Framework.
• Assist design and coordination of supportive services for families according to program goals.
• Assist eligible participants with placements and enrollment paperwork.
• Compile intake and referral information to assess needs and complete enrollment processes.
• Provide case management including updating service plans, case notes, and referrals.
• Coordinate group and individual therapy services and offer crisis counseling as needed.
• Help participants access community resources and other services.
• Develop relationships with institutions offering education, job training, housing, and childcare.
• Analyze program needs and implement changes to meet client needs.
• Create and manage event schedules, and coordinate trainings for clients.

Skills

Public speaking

Interpersonal skills

English proficiency

Education

Bachelor’s Degree in Social Work or related field

Job description

Buckner Children and Family Services Community: Family Hope Center
Location: San Antonio, TX - Onsite
Address: 1711 Columbia Square
Job Schedule: Full-Time

We are seeking a Family Coach/Case Manager to join our Family Hope Center. As a Family Coach, you will Shine Hope on our program participants as you interview individual clients and families in order to assess their physical, social, emotional and spiritual needs. You will provide family coaching, also known as case management services to Family Hope Center clients and assist individuals and families with issues such as poverty, drug addiction, child and spousal abuse, and homelessness. You will also organize support groups, help clients obtain community services, refer patients to other community agencies, and collaborate with civic, religious, and business groups to combat social problems through community programs. Join our team and shine hope in the lives of others!

What you'll do:

• Create, develop, and implement Family Hope Center programs in alignment with approved core programs and the Family Strengthening Framework to enhance the delivery of services that meet the physical, emotional, social, and spiritual needs of individuals/families as outlined in each person’s plan of service.
• Assist with the design and coordination of supportive services for families in accordance with program goals and objectives.
• Assist eligible program participants with out-of-home placement or placement in respite care with family and/or friends when necessary.
• Timely and accurately compile and analyze intake and referral information to make an assessment of clients/families’ needs; complete the enrollment process. Timely and accurately complete all necessary enrollment and assessment paperwork.
• Provide case management services including, but not limited to, reviewing, evaluating, and updating individualized service plans, case notes, financial distributions, and referrals.
• Coordinate services for group and individual therapy for assigned families/clients as appropriate. Provide counseling for crisis intervention as appropriate.
• Assist program participants with accessing community resources, including, but not limited to, assisting with program enrollments and other services.
• Develop professional relationships with institutions and agencies that provide education, job training, living skills training, employment services, housing, and child care services in order to coordinate services for program participants.
• Analyze program needs; develop, modify, and implement changes in the program to meet changing needs of clients.
• Create and manage schedule of events and classes. Coordinate and facilitate meetings and trainings for clients and groups, including, but not limited to, Substance Abuse, Parent Education, Conflict Resolution, and Anger Management.

What you’ll bring:

• Bachelor’s Degree in Social Work or other related field required.
• Minimum of 2 years prior related case management experience working with at risk children and families required.
• Requires proficient working knowledge of and/or work experience using community resources.
• Requires proficient ability to speak, read and write English.
• Requires excellent public speaking skills and the ability to successfully and effectively communicate in a professional manner with a multi-ethnic population base in the community; ability to effectively
  communicate both orally and in writing.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
• Requires ability to walk, stand and sit, sometimes for prolonged periods of time.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

About Buckner Children and Family Services:

Since 1879 Buckner has been transforming lives through hands-on ministry, serving the most vulnerable from the beginning to the ending of life. Buckner is one of the oldest and most unique faith-based social service organizations of its kind, serving hundreds of thousands of people each year in the United States and around the world. Learn more about our programs and ministry at buckner.org. Buckner is an Equal Opportunity Employer.