FFS Support Representative

Farmers Insurance; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

401(k)

Medical

Dental

Vision

Paid Time Off

Tuition Assistance

Job summary

Farmers Insurance is seeking a dynamic sales-focused professional to drive growth and support financial professionals with product expertise, coaching, and client engagement. You will act as a key resource for agents by providing consultative sales support and education on mutual funds, annuities, and life insurance solutions.

This role requires strong sales skills, a deep understanding of financial products, and the ability to identify opportunities that help agents meet client needs and

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Finance, Business, Economics, Marketing, or related field preferred.
• FINRA Series 6 and 63 required within 90 days of hire.
• State Life Insurance License preferred or ability to obtain within a specified timeframe.

Responsibilities

• Support agents with product expertise and sales coaching.
• Conduct proactive outbound calls to agents to discuss opportunities and campaigns.
• Provide guidance on mutual funds, annuities, life insurance, and retirement planning solutions.
• Educate and coach agents on features, benefits, and suitability considerations.
• Track sales activities, pipeline, and follow-up commitments using CRM tools.
• Collaborate with internal stakeholders to execute sales initiatives and territory growth.

Skills

Sales

Communication

Presentation

Business development

Outbound calls

Education

High school diploma

Finance/Business degree

FINRA Series 6 & 63

Life Insurance License

Job description

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

Workplace: Hybrid ( ), Remote ( )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

This role is responsible for driving sales growth and supporting financial professionals through product expertise, sales coaching, and client engagement. The position serves as a key resource for agents by providing consultative sales support, product recommendations, and education on mutual funds, annuities, and life insurance solutions. Success in this role requires strong sales skills, understanding of financial products, and the ability to identify opportunities that help agents meet client needs and achieve production goals.

Core Focus Areas

• Sales Ability - Proactive outreach, consultative conversations, opportunity identification, relationship building, and production growth.
• Product Knowledge - Mutual funds, annuities, life insurance, retirement planning solutions, suitability considerations, and market awareness.
• Agent Support - Sales coaching, product positioning, territory coordination, pipeline follow-up, and consistent messaging with stakeholders.

Essential Job Functions

• Utilize knowledge of mutual funds, annuities, life insurance, and securities products to support agents in identifying and addressing client financial planning needs.
• Partner with agents to uncover sales opportunities, position suitable financial solutions, and help drive new business growth.
• Conduct proactive outbound calls to agents to discuss sales opportunities, product strategies, marketing campaigns, and business development initiatives.
• Provide product guidance, competitive positioning, sales concepts, and market insights to help agents effectively present financial solutions to clients.
• Educate and coach agents on product features, benefits, suitability considerations, and sales best practices.
• Develop expertise in financial planning concepts, retirement income strategies, wealth accumulation, risk management, and insurance solutions.
• Support agents through the sales process, including product selection, case design, application submission, and follow-up activities.
• Maintain a thorough understanding of industry trends, market conditions, compliance requirements, and investment products.
• Build and maintain strong relationships with agents to increase engagement, production, and overall sales results.
• Track sales activities, agent interactions, pipeline opportunities, and follow-up commitments using company systems and CRM tools.
• Partner with internal stakeholders to execute sales initiatives, marketing campaigns, and territory growth strategies.
• Participate in training, product launches, sales meetings, and professional development opportunities to enhance product and sales expertise.
• Identify opportunities to improve sales processes, agent experience, and business outcomes.
• Perform other duties as assigned.

Education Requirements

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Finance, Business, Economics, Marketing, or related field preferred.
• FINRA Series 6 and 63 required within 90 days of hire.
• State Life Insurance License preferred or ability to obtain within a specified timeframe.

Experience Requirements

• 2+ years of experience in sales.
• Financial services sales, wholesaling, brokerage, insurance, or investment product support preferred.
• Knowledge/Interest in mutual funds, annuities, life insurance, and retirement planning solutions.
• Proven ability to develop relationships, uncover sales opportunities, and influence business results.
• Experience conducting consultative sales conversations. Preferably with financial professionals or customers.
• Strong verbal communication, presentation, and business development skills.
• Brokerage, insurance, or financial planning industry experience preferred.

Physical Actions

Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• CA Only: $70,304 - $87,120
• CO & ME: $48,300 - $75,350
• HI/IL/MN/VT Only: $48,300 - $80,630
• MA Only: $48,300 - $80,630
• o MD & VA: $48,300 - $80,630
• DC/NJ/NY/OH Only: $62,353 - $87,120
• Albany County, NY/Cleveland, OH: $51,375 - $75,350
• WA Only: $80,168 - $91,625
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

Job Location(s): R_US - United States

Anticipated application deadline

At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.