Ferry Operator Assistant

State of Washington

Wilbur (WA)

On-site

USD 42,000 - 64,000

Full time

27 hours ago

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Job summary

The Washington State Department of Transportation (WSDOT) is seeking a Ferry Operator Assistant to support the Keller Ferry on the Columbia River. You will assist with loading, unloading, docking, and passenger safety for up to 149 passengers and 20 cars, operating 18 hours daily.

Work is outdoors with variable weather, shifts include day and night, and candidate must meet safety, credential, and licensing requirements.

Qualifications

Professional communication & teamwork: communicate with customers and team members professionally.
Safety procedures: follow safety rules, training, and reporting concerns.
Operational readiness: secure vessel, docking, line handling, ramp adjustments.
Mechanical: inspect and perform major/minor repairs on ferry systems.
Growth mindset: eager to learn and grow; service-oriented.

Responsibilities

Assist Ferry Operator in the operation of the ferry.
Attend crew safety and training meetings and enforce safe practices.
Secure the vessel during docking, cast off lines, and adjust loading ramps.
Direct traffic and ensure proper vehicle balance on the ferry.
Lubricate and service engines, running gear, and winches.
Inspect and maintain logs for trips, repairs, and damages.

Skills

Safety procedures

Customer service

Operational readiness

Mechanical skills

Teamwork

Job description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

Description

The Opportunity

WSDOT is currently seeking a skilled and motivated Ferry Operator Assistant to support the operation and maintenance of the Keller Ferry located on the Columbia River 14 miles north of Wilbur, Washington on State Route 21. Located on the beautiful Lake Roosevelt, the successful incumbent will be responsible for loading, unloading, and securing the passenger vehicle ferry to provide safe crossing service to the public. The "+M.V. Sanpoil" ferry can carry up to 20 cars and 149 passengers, providing a safe crossing service to the public. The ferry operates 18 hours a day, 365 days a year. We are looking for a safety-minded individual to provide customer service to the public, as well as assist with ferry operations.

What To Expect

Work hours conducted in an outdoor environment while standing on the Keller Ferry car deck in a variety of weather conditions, including inclement weather and slippery conditions. Works day or evening shift. Works below deck in engine room with high heat and noisy conditions. Transverses steep stairs and walkways. Works around moving vehicles during embarkment and debarkation. Works around moving equipment, docks, loading ramps, operating engines, winches, and chain binders. Work is generally performed Monday–Thursday on four 10-hour shifts; however, weekends, holidays, night work, and extended hours may be required for emergency response and non-scheduled callouts. The position requires the ability to report to the duty station within 1 hour.

Among the varied range of responsibilities held within this role, the Ferry Operator Assistant will:

Assist Ferry Operator in operation of Ferry.
Participate in crew safety and training meetings to ensure safe work practices and compliance with policy and regulations.
Secure the vessel upon docking, casting off lines upon embarking safely, and lowering of apron section of vessel slip to the level to permit embarking and debarkation of vehicles and passengers; adjust the loading ramp system as necessary to accommodate various vehicle types and weights.
Direct traffic to the proper lanes embarking/debarkation from the vessel using precise and understandable visual and verbal signals.
Ensure that vehicles are parked to properly balance the vessel and block the wheels of vehicles parked on the vessel.
Keep watch on passenger safety.
Assist in lubricating and servicing engines, running gear, and winches.
Assist in periodic inspections of engine room.
Utilize fire extinguisher and lifesaving procedures and assist accordingly in the case of such emergency.
Clear debris from the roadway and the shore adjacent to the landings.
Assist in vessel fueling operations.
Have knowledge and understanding of United States Coast Guard rules and regulations pertaining to the operation of the vessel and the duties of the Ferry Operator Assistant.
Assists in checking engines and keeping logs on trips, repairs, and damages.
Perform major and minor repairs and maintenance to ferry, ramps, buildings, and equipment associated with ferry operation.

Qualifications

To be considered for this opportunity, the following competencies are required:

Professional Communication & Teamwork: Demonstrated ability to communicate both verbally or in written form with customers and team members alike in a professional setting. Ability to maintain accurate logs and records accordingly and contribute to a work environment that fosters a culture of respect and equal opportunity.
Safety & Compliance: Demonstrated ability to follow established safety procedures, participate in safety training, prioritize safety and proper response procedures, and ability to identify and report safety concerns in a timely manner. Ability to multitask operational needs while maintaining a balanced and secure vessel for safe transport.
Operational Readiness: Demonstrated ability to safely secure and prepare the vessel for operation, perform docking and line handling procedures, adjust loading ramps, and support safe and efficient passenger and vehicle transport.
Mechanical & Technical Skills: Demonstrated ability to inspect, maintain perform major and minor repairs and maintenance on ferry, ramps, buildings, facilities, grounds, and related equipment.
Growth Mindset: Actively demonstrates a commitment to learning and growth.
Service-Oriented: Takes action to meet the needs of others.

The Following Qualifications Are Also Required

A TWIC (Transportation Worker Identification Credential) card or ability to obtain within 6 months of appointment
First Aid Card required within 6 months of appointment
A valid driver’s license and the ability to operate state-owned vehicles.
Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.
Ability to respond to assigned duty station within 1 hour of an after-hours callout.
Ability to traverse rough, steep, and uneven terrain and work elevated heights, above 25 feet over land or water.

It Is Preferred That Qualified Candidates Also Demonstrate

Marine & Vessel Operations: Demonstrated knowledge and ability to support ferry, marine, or commercial vessel operations in a public transportation or maritime environment. Ability to follow established operating procedures, safety requirements, and regulatory standards while working effectively as part of a vessel operations team.
Customer Service & Public Interaction: Demonstrated ability to provide professional, courteous, and responsive customer service while interacting with passengers, coworkers, and members of the public in a fast-paced operational environment. Ability to communicate effectively, remain calm and professional in challenging situations, and respond appropriately to customer needs and concerns.
Certifications & Licensures: Possession of a TWIC (Transportation Worker Identification Credential) card, Possession of a First Aid Card, Possession of a valid U.S. Coast Guard (USCG) license for master inland stream or motor vessels of not more than 100 gross tons valid on Lake Roosevelt between Grand Coulee Dam and the Canadian Border or documented 360 sea days of experience and the ability obtain the USCG 100-ton operator’s license.

Important Notes

This recruitment may also be used to fill additional positions per business needs.
This position is not eligible for remote work.
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Why WSDOT

Work-Life Balance – We offer flexible work schedules that allow you time for your life outside of this excellent opportunity.
Paid Leave – In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have a choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How To Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

An attached Resume outlining (in reverse chronological order) your experience to date.
Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.

Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the recruiter listed.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Which best describes your experience communicating and working collaboratively in an operational environment?

I have extensive experience communicating with customers, coworkers, and other stakeholders in complex or fast-paced operations, maintaining accurate records, and contributing to a respectful and collaborative team environment.
I have substantial experience communicating professionally with customers and coworkers, maintaining operational logs or records, and working effectively as part of a team.
I have experience communicating with customers or coworkers and maintaining routine work-related records or documentation.
I have limited experience communicating in a professional operational environment or maintaining work-related records.
I do not have experience in this area.

Which best describes your experience of applying safety procedures and responding to safety concerns in an operational environment?

I have extensive experience working in a safety-sensitive environment where I was responsible for identifying hazards, following and reinforcing safety procedures, participating in safety training, reporting concerns, and responding appropriately to changing operational conditions.
I have substantial experience following established safety procedures, participating in safety training, identifying and reporting hazards, and responding to safety concerns.
I have experience following safety procedures and reporting hazards or unsafe conditions as part of my regular work.
I have limited experience working under formal safety procedures or identifying and reporting safety concerns.
I do not have experience working in an environment with established safety procedures.

Have you worked in an environment where you were required to monitor multiple operational activities simultaneously while maintaining safety as the highest priority?

Which best describes your experience preparing equipment, vehicles, vessels, or other operational assets for safe use?

I have extensive experience preparing vessels or other complex operational equipment for service, including securing equipment, performing inspections, completing docking or positioning procedures, and coordinating loading or unloading activities.
I have substantial experience preparing vessels, vehicles, heavy equipment, or other operational assets for service and performing associated safety and readiness procedures.
I have experience performing routine inspections, securing equipment, and preparing vehicles, equipment, or facilities for daily operations.
I have limited experience preparing or securing equipment or operational assets for use.
I do not have experience performing operational readiness activities.

Please briefly describe your experience preparing equipment, vehicles, vessels, or other operational assets for safe use. If you do not have this experience, please note ‘N/A’.

Which best describes your experience with vessel-specific operational activities?

I have extensive experience with ferry or commercial vessel operations, including docking, line handling, loading/unloading, ramp operations, and supporting the safe movement of passengers and vehicles.
I have substantial experience supporting ferry, marine, or commercial vessel operations, including docking, line handling, loading, or ramp activities.
I have limited experience assisting with vessel or marine operations.
I have related experience operating or supporting vehicles, equipment, or other transportation operations but I have no experience with vessels.
I have no experience with vessel or related transportation operations.

Which best describes your experience inspecting, maintaining, and repairing equipment or facilities?

I have extensive experience independently inspecting, troubleshooting, maintaining, and performing both major and minor repairs on vessels, ramps, mechanical equipment, buildings, facilities, or related systems.
I have substantial experience performing inspections, preventive maintenance, troubleshooting, and minor repairs on mechanical equipment, vehicles, facilities, or related systems.
I have experience performing routine inspections, maintenance, and basic repairs on equipment, vehicles, facilities, or grounds.
I have limited experience assisting with maintenance, inspections, or basic repairs.
I do not have experience performing maintenance, inspections, or repairs.

Which best describes your experience working in a marine, ferry, commercial vessel, or other transportation operations environment?

I have extensive experience supporting or performing ferry or commercial vessel operations and applying established operating procedures, safety requirements, and applicable regulations in a public transportation or maritime environment.
I have substantial experience working in a marine or vessel operations environment and following established operating and safety procedures.
I have experience assisting with ferry, marine, or commercial vessel operations as part of an operational team.
I have related experience in transportation, industrial, or other safety-sensitive operations but no direct marine or vessel experience.
I do not have experience in marine, vessel, or related operational environments.

Which best describes your experience of providing customer service in a fast-paced or public-facing environment?

I have extensive experience providing customer service in a high-volume or fast-paced environment, including handling difficult or sensitive situations, resolving customer concerns, and maintaining professionalism under pressure.
I have substantial experience assisting customers or members of the public, responding to questions and concerns, and maintaining professional and courteous interactions.
I have experience providing routine customer service or interacting with the public as part of my work.
I have limited experience interacting with customers or members of the public in a professional setting.
I do not have customer service or public-facing experience.

Do you have prior experience working aboard a ferry or other commercial/marine vessels?

Please briefly describe your experience working aboard a ferry or other commercial/marine vessel. If you do not have this experience, please note ‘N/A’.

Please Select All The Following You Currently Possess