Ferraro's Host - Casual

fourseasons; Hawaii; On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Training and development

Career opportunities

Employee Travel Program

Dry cleaning

Employee meals

Job summary

Four Seasons Maui is seeking a Ferraro’s Host to greet and seat guests, coordinate reservations, and respond to inquiries with courtesy and efficiency. This role supports the Food & Beverage team in a luxury resort environment.

The position requires at least 1 year of food & beverage service, working knowledge of restaurant operations, computer and reservations-system skills, and English proficiency. An hourly rate of $28.62 is offered along with a comprehensive benefits package and development

Qualifications

• Minimum one year food & beverage service or related work.
• Working knowledge of Four Seasons restaurant services, policies or operations (on-the-job).
• Ability to operate computer equipment and the reservations system.
• Reading, writing and oral proficiency in English.
• Tuberculosis Clearance

Responsibilities

• Seat guests promptly at a table pre-set for the party size and guest preference.
• Set up host/hostess stand, review reservation book, and manage room setup and workload capacity to meet service standards.
• Answer telephone calls per Four Seasons standards and take reservations or provide information.

Skills

Customer service experience

English proficiency

Reservations system knowledge

Computer skills

Tools

Reservations system

Computer equipment

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

Ferraro’s Host

Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This role is part of the Food Beverage Division, reporting to the Ferraro’s Management Team. Candidates must have valid authorization to work in the United States at the time of application.

What You Will Do

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.

What You Will Bring

• Minimum one year food & beverage service or related work.
• Requires a working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
• Requires knowledge or the ability to operate computer equipment and the reservations system.
• Requires reading, writing and oral proficiency in the English language.
• Tuberculosis Clearance

What To Expect

• Casual schedule based on operational needs, including evenings, weekends, and public holidays
• A physically active role

What We Offer You

• Hourly Rate: $28.62
• Comprehensive benefits package (Including Medical, 401(k), Roth, etc)
• Paid time off including Vacation, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us:

fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

https://www.fourseasons.com/maui/landing-pages/property/careers.html

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal