FEP Manager, Claims

Habitat For Humanity Of Durham; United States; Hybrid; USD 108,000 - 173,000; Full time

Job summary

Habitat For Humanity Of Durham seeks a senior FEP Manager, Claims to drive end-to-end claims processing, refunds, and recovery across lines of business. You will lead performance targets, collaborate with stakeholders, and ensure accurate financial reporting to support the Finance Division.

Responsibilities include managing a claims operations team, resolving complex appeals, and improving processes with a focus on quality and customer satisfaction.

Qualifications

• Bachelor's degree or advanced degree is required or higher.
• 8+ years of experience in a related field are required; 10+ years if no degree.

Responsibilities

• Streamline processing to reduce management by exception.
• Set processes to address market trends and demand.
• Oversee financial data gathering, analysis and reconciliation for compliance.
• Research and resolve banking issues.
• Lead projects to improve claims processing, recovery and accounting.
• Manage refunds and collections.
• Lead staff and drive workload to maintain high utilization.
• Resolve complex claims appeals with stakeholders.
• Collaborate with Audit and Payment Integrity for quality.
• Design tools and processes to improve customer satisfaction.
• Negotiate performance guarantees and RFPS with Sales.
• Provide data, reports, and analytics as SME.

Skills

Claims processing

Financial reconciliation

Leadership

Project management

Education

Bachelor's degree or advanced degree

8+ years of experience in related field

Job description

Job Description

The FEP Manager, Claims implements end to end service model across provider segments and ensures delivery against business targets. The role sets performance and process targets within customer segment(s) to enable high level of claims processing, claims financial processing, and customer service. Manages claims submission, refunds, and recovery from all lines of business for assigned customer segment(s). Collaborates with claims leadership to understand customer segment(s) and contractual obligations. This role is also responsible for claims accounting and financial reporting.

What You’ll Do

• Streamline shared processing to reduce management by exception

• Set operational process to address market trends, BCBSNC capabilities and customer demand

• Manage accounting and financial reporting functions in support of the Finance Division including overseeing the gathering, preparation, analysis, and reconciliation of financial data to ensure compliance with accepted accounting principles and standards.

• Research and resolve banking issues.

• Participate in projects to improve and/or facilitate claims processing, recovery, and accounting functions.

• Manage financial recovery activities including refunds and collections

• Manage team leads and staff by efficiently driving work volume to keep high level of utilization and engagement in the group

• Resolve complex claims appeal by coordinating with different stakeholders for certain high value claims

• Collaborate with Audit and Payment Integrity to sustain a pre-determined level of accuracy and quality

• Design and develop tools and techniques for improvements. Identifies needed process and procedural changes which will result in improved customer satisfaction.

• Negotiate Claims ASO performance guarantees, reviews, approvals, and client RFPS in collaboration with Sales organization

• Represent FEP Claims Operations when providing data, reports, analytics, and expertise routinely and on demand.

• Serve as the Claims FEP Subject Matter Expert and acting as single point of contact both internally and externally for all FEP Claims, Claims Recovery, and Claims Accounting related escalations.

What You Bring

• Bachelor's degree or advanced degree (where required)

• 8+ years of experience in related field.

• In lieu of degree, 10+ years of experience in related field.

Bonus Points

• Experience supporting Federal Employee Program (FEP) claims operations

• Strong knowledge of healthcare claims processing, recovery, refunds, and/or appeals

• Experience with claims accounting, financial reconciliation, or financial reporting

• Familiarity with Blue Cross Blue Shield plans, CMS, or other highly regulated healthcare environments

• Experience leading high-volume claims operations teams, including team leads or people managers

• Demonstrated success with process improvement, operational efficiency, and claims quality initiatives

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community

• Work-life balance, flexibility, and the autonomy to do great work

• Medical, dental, and vision coverage along with numerous health and wellness programs

• Parental leave and support plus adoption and surrogacy assistance

• Career development programs and tuition reimbursement for continued education

• 401k match including an annual company contribution

Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$107,901.00 - $172,642.00