Federal Reserve Financial Services Systems Operations Specialist I \\ II

Federal Reserve System; Georgia; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Healthcare options (Medical, Dental, &

Vision coverage

401K match & pension plan

Paid vacation & holidays

Professional development & training

Job summary

The Federal Reserve Bank of Atlanta is hiring a System Operations Specialist I for the 3rd shift to handle large-scale clearinghouse and transaction processing for the Fed ACH and Check networks. The role includes real-time system monitoring and incident support across three shifts.

Under supervision, you will assist with testing, project work, and cross-team activities while maintaining required processing schedules.

Qualifications

• Entry level working knowledge of critical systems and ability to operate under pressure.
• Supports real-time payment processing and incident management across shifts.
• Participates in projects and testing to launch core processing platforms.

Responsibilities

• Large-scale clearinghouse/transaction processing for Fed ACH and Check business lines.
• Provide real-time support for Check/ACH processing and monitor core processing platforms.
• Assist with incident management, testing, and project initiatives across shifts.
• Provide cross-team support and planning to ensure timely daily payment processing.

Education

High School Diploma or GED

Job description

Company Federal Reserve Bank of Atlanta Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

Work Shift: 3rd shift (12:00 AM-8:30 AM EST, Monday-Friday)

The System Operations Specialist I is primarily responsible for the large-scale clearinghouse/transaction processing and system monitoring activities for the Fed ACH and Check business lines. The System Operations Specialist I will assist in providing real-time support over three (3) separate shifts using a 24x6 business model. The common tasks are similar across each shift, with some differences due to the Check/ACH processing schedules. Under direct supervision, provides operational support and assists with analysis related to defining, implementing, supporting, enhancing, operating, and May participate on project teams or minor initiatives. Assists peers with cross-team activities to ensure each business area is informed of relevant requirements, The System Operations Specialist I perform recurring analytical and other ad-hoc tasks appropriate for the role in scope Responsible for the large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines. Provides real-time support for Check/ACH processing. Performs application health/monitoring for core processing platforms and satellite/subsystems. Supports operations/production issues and incident management. Conducts analyses to understand operational, customer volume, etc., trends/patterns to assist with process improvements and solutions. Participates/Supports business testing, defect management, and other activities to launch core processing platforms and/or satellite/subsystems enhancements or new product/services. May perform ancillary tasks to support other business operations depending on shift. customer call center support (2nd/3rd Shifts) preliminary accounting/settlement (3rd Shift) Possesses entry level working knowledge of critical systems and demonstrates confidence under pressure. Possesses an entry level working knowledge of the majority of the systems used by operational groups. May serve as a resource within software and process testing capacities. Provides ad-hoc analysis and other direct assistance to technical and customer support teams. Follows procedural direction to ensure critical daily payment processing tasks are completed within core applications. May serve as a knowledge resource for other teams. Participates in projects/initiatives to support payment systems. Assists project team members with planning, administrative work, meeting organization/facilitation, and discussion leading. Consults shift Lead or subject matter experts and perform moderately complex research. Provides quality customer service and exhibits team-oriented behaviors. Takes personal responsibility to advance personal knowledge of various systems and business needs. Generally, functions under direct supervision and is able to manage responsibility with flexibility and focus. A self-starter with the discipline to achieve deliverables, adapt priorities, and manage the rapidly changing demands of the operation and or project assignments.

Specialist I: High School Diploma or GED; Specialist II: High School Diploma or GED; Occasional weekend hours during testing phases.

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation and holidays; flexible work environment
• Professional development programs, training and conferences
• This position will require at minimum fingerprinting for a criminal background check, education and employment verification, along with potential additional screening requirements due to the information accessed while performing the job. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Federal Reserve Bank of Atlanta employees must comply with the Bank's ethics rules. These rules generally prohibit employees, their spouses/domestic partners, and minor children from holding financial interests (such as common stock and corporate bonds) issued by financial institutions. This prohibition also applies to investment funds that focus on investing in the financial sector. If you, your spouse/domestic partner, or minor child own such securities, you will generally be asked to divest them if you accept an offer of Bank employment. This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time Regular / Temporary

Operations Family Group Work Shift

Third (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.